Product Support Analyst, LogicGate
United Kingdom
+ Variable compensation + Equity grants
Cloud-based platform for governance, risk, and compliance
Open for applications
Cloud-based platform for governance, risk, and compliance
201-500 employees
Open for applications
+ Variable compensation + Equity grants
201-500 employees
Company mission
To empower organizations and businesses to innovate and create a better world.
Role
Who you are
- This role is a great fit for someone who is detail-oriented, passionate about communication, and adept at innovative problem-solving
- Experience in the technology industry or a B2B SaaS startup environment preferred
- Ability to reduce a complex topic to a few simple steps and appreciate seeing customers become more successful because of your help and teaching
- You are quick to learn new technologies and are excited to share your passion for technology and software with others
- You are a skillful communicator, and recognize the opportunity for every interaction to be a positive one
- You always have the customer’s needs in mind and help us find ways of making our processes more customer friendly
- You have excellent organizational skills with the ability to prioritize, manage, multi-task, and execute projects cross-functionally
- Experience with some of the key softwares utilized by LogicGate’s customer-facing groups:
- Zendesk or equivalent ticketing system
- Salesforce or equivalent CRM platform
- Pendo, Tableau, or equivalent BI tool
- Jira or equivalent PM tool
- Slack, Google Workspace or equivalent productivity tools
What the job involves
- We are looking for a savvy communicator to join our growing Product Support team. In the role of Support Analyst, you will have a direct impact on the business by guiding, teaching, and empowering our customers
- You’ll need to build a strong relationship with our product, as your knowledge will be a driving force in the success of our customers, so previous experience in a SaaS technical support role is a plus
- Equally important, you’ll need to use your exceptional communication skills to provide assistance to customers with varying degrees of technical acumen
- The Product Support team at LogicGate is small but established. As part of the Product Support team, you will be working closely with your teammates, as well as the wider organization, in order to provide the best possible solutions to our customers’ needs
- Become an expert at using and troubleshooting the LogicGate RiskCloud platform
- Provide excellent support to customers by handling inquiries, troubleshooting product-related issues, and advising on product best practices
- Follow (and help develop) processes that improve our customers’ experience
- Collaborate with Customer Success to resolve customer issues to ensure customer happiness, retention, and adoption
- Partner with Engineering and Product teams as needed to troubleshoot issues, bugs, or provide customer feature request feedback
Our take
LogicGate provides SaaS-based risk and compliance solutions to help companies track and automate changing, disorganized governance, risk, and compliance (GRC) processes. Its Risk Cloud and Risk Cloud Exchange platform prioritizes flexibility and ease of use, leveraging no-code capabilities to help companies efficiently optimize their risk-management process.
A Deloitte report suggests that a vast majority of companies are aware both of the need to improve their GRC practices and of the benefits that tech integrations could bring in addressing this vulnerability. GRC software like LogicGate could stand to win big as companies invest in keeping up to code - certainly, LogicGate has won significant investment to date, and has won a leading position in the GMC software market.
Indeed, businesses now recognize the importance of a robust and flexible risk-management strategy, hence LogicGate is addressing an urgent and growing demand. With the GRC software market expected to break the $50 billion mark globally by 2025, the company looks set to enjoy sustained and strong growth if it can stay competitive. Its 2021 series C funding was used to enhance its platform and expand its international presence.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Jul 2021
$113m
SERIES C
Dec 2020
$8.8m
LATE VC
Total funding: $156.6m
Company benefits
- 47 days off starting your first year, including paid volunteer time
- 12 weeks parental leave
- $1,000 annual educational stipend
- Ongoing learning and development
- Stock options and annual performance bonus opportunities
Company HQ
River North, Chicago, IL
Leadership
Matt Kunkel
(CEO & Co-Founder)Having studied at Indiana University, they spent 6 years at FTI Consulting, before working from 2011 to 2015 as a Director of Navigant Consulting. They left in July 2015 to co-found LogicGate as CEO.
Dan Campbell
(Co-Founder)They started their career as a Web Application Engineer at the University of Michigan before joining Navigant as a Senior Consultant. In June 2015 they co-founded LogicGate with Matt.
Jon Siegler
(CPO & Co-Founder)They worked as an Accenture Analyst for over a year before joining KMR Group, where they worked as a Senior Analyst for over 3 years. they spent almost 4 years as a Navigant Associate Director before co-founding LogicGate.
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