General Manager, Industrious
European Union
Eligible for an annual bonus calculated based on individual and company performance
Flexible workspaces
Open for applications
Flexible workspaces
501-1000 employees
Open for applications
Eligible for an annual bonus calculated based on individual and company performance
501-1000 employees
Company mission
To be the workplace where you belong.
Role
Who you are
- We are looking for people with a proven track record of success in multi-unit management, who have led teams of 10+ to deliver exceptional results
- You have an owner/operator mentality when it comes to managing a P&L. You are adept at analysing data, identifying trends and issues, and knowing the levers you need to pull to maximise profitability. You are always looking to develop the commercial acumen and business understanding of your team, so they become better managers of their locations
- We are looking for people who have experience with P&L management and have a proven track record of developing strategies that drive P&L performance
- You have your finger on the pulse of sales in your market. You know our product, why members want to join us, and how to ensure they stay. You love coming up with innovative ways to drive sales at a local level and are comfortable negotiating complex deals with large potential customers. You’re energised by delivering sales coaching to improve your team’s skills and outcomes
- We are looking for people who have experience managing sales teams in an in-person, direct-to-customer environment
- You live and breathe hospitality. Not only do you know what great service looks like, but you know how to coach and inspire your team to deliver it. You have an eye for the details, and place customer experience at the forefront of everything your team does
- We are looking for people who have worked in high-touch service environments and have consistently delivered excellent customer experience
What the job involves
- As the General Manager of the market, you’ll manage the daily operations of its locations and oversee a team of hospitality and operations staff. You’ll set the strategic direction for the market and be responsible for driving customer experience, sales, and operational excellence
- You’re excited about growing a high-performance team through hiring, building trust, coaching, and inspiring. You know how to drive engagement within your team, so they always want to go the extra mile. You’re the first person to celebrate their successes but know how to have the tough conversations needed to drive change
- In this role, you’ll report to a Regional Director and oversee a team consisting of Assistant GMs, Member Experience Managers, Member Experience Associates, Sales manager
- In this role, you will have full ownership of the P&L for your market. Your success will be measured based on performance against metrics including Unit EBITDA and NPS
- In this role, you will manage locally-based Area Sales Leads who are responsible for managing the end-to-end sales process and pipeline. You’ll be hands-on with your market’s most complex deals, and launch new locations as your market expands
- In this role, you’ll manage a front-line team whose goal is to create a workplace experience that welcomes, empowers, and delights our members. You’ll work hand in hand with cross-functional partners in Facilities and Member Tech to deliver our best-in-class member experience
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple from 2019 to 2023 and recently took over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Stock Options - We want you to be invested in Industrious’ success. All salaried Industrious employees receive a stock options grant that starts vesting on day one
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company HQ
Union Square, New York, NY
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they were the CEO and Co-Founder of Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
Justin Stewart
(Co-Founder)Formerly served as the Director of Acquisitions and Operations at Windham Development and Windham China, where they headed their US Real Estate operations
Salary benchmarks
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