Program Lead, Multiverse
Strategy and Operations, Learner Retention
More information about location
1-5 days a week in office
Providing equitable access to economic opportunity for everyone.
Job no longer available
Providing equitable access to economic opportunity for everyone.
501-1000 employees
Job no longer available
More information about location
1-5 days a week in office
501-1000 employees
Company mission
To provide equitable access to economic opportunity, for everyone.
Role
Who you are
- You have 9+ years of professional experience, including 3+ years at a high growth scale-up and a few years at a top-tier management consulting firm. Experience at a B2B2C company is nice to have
- You have 3+ years of people management experience
- Experience in roles focused on retention, customer success, or learner outcomes in a B2B2C or education technology environment
- You have lead projects aimed at improving user retention and churn
- Strong leadership skills and ability to work cross functionally and collaboratively. Coming in with a proven track record of senior stakeholder management (e.g., able to motivate and lead informally)
- Proven track record in going 0 → 1 / new market or org model launches, leading highly-complex projects, working cross-functionally, juggling multiple work streams
- Prior experience in handling large, complex, high velocity data; familiar with common statistical and analytical techniques; willing to continue to learn/apply new techniques as required
- Ability to distill insights & articulate an actionable point of view to non-technical audiences; Comfortable presenting to varying levels of stakeholders (from C-suite to analyst); Good command of storytelling and presentation techniques (e.g., data visualisation)
- You have led multidisciplinary problem solving exercises that results in clear business (measurable financial) impact
- Ability to handle multiple priorities and solve ambiguous problems that may evolve in scope or complexity
- Experience with SQL, tableau, alteryx, and/or other self-serve data analysis and visualisation tools
What the job involves
- Multiverse is transforming the way talent is developed through professional apprenticeships
- As Program Lead, Strategy and Operations, reporting to the Director of Performance Operations, you will play a critical role in ensuring that our apprenticeship delivery organisation runs smoothly and effectively
- This role is a strategic hire understanding and addressing Learner churn
- This role is critical to ensuring the long-term success of our programs and delivering a meaningful return on investment for our clients
- You will be responsible for identifying the root causes of churn, designing and implementing strategies to mitigate it, and driving cross-functional collaboration to improve learner retention across our programs
- This person will not only be able to program manage this, but also be able to get into the weeds and work with teams on the ground to implement the strategies
- Develop & own a comprehensive cross functional strategy that maximises learner retention, aligning with Multiverse’s mission and business goals
- Set measurable goals, KPIs, and metrics to measure learner retention and program success
- Conduct in-depth analysis of learner data to identify churn patterns and key risk factors and improvement opportunities
- Partner with data science and analytics teams to develop predictive models for identifying at-risk learners and enable proactive support
- Design and implement targeted interventions to enhance the experience and outcomes for at-risk learners
- Collaborate with delivery teams to refine program delivery and address barriers to completion
- Partner closely with Product, Delivery, GTM, Compliance and Learning Design teams to embed retention strategies into every stage of the learner journey
- Serve as the voice of the learner in cross-functional discussions, ensuring their needs and challenges are prioritised
- Engage with enterprise clients to align on shared goals around learner retention and showcase the value of Multiverse programs
- Communicate findings, insights and strategies effectively to senior leadership and external stakeholders
- Conduct and leverage quantitative and qualitative research to assess learner behaviour. Utilise insights to predict requirements and improve the efficiency and quality of our service offerings
- Understand our learning, delivery, compliance and GTM structures and how they interact with the end to end learner journey; you will provide guidance on best practices to cross-functional teams and make actionable recommendations to balance the tradeoffs to improve revenue retention
- Work with cross-functional teams to plan and design experiments, measuring the efficacy of interventions to continuously refine retention strategies
Salary benchmarks
Our take
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognizing the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratizing access to tech education.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
58% female employees
96% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- Quarterly M-Powered Days to refresh and recharge
- End of Year Company Shut Down
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- 45 days of work from abroad per year
- Free access to Wellhub's Starter, Basic and Bronze plans (free gym + more)
- 27 days holiday, plus 1 life event day and 2 volunteer days
- Full Medical Insurance coverage through Bupa, and your medical history is disregarded.
- Life Insurance coverage through AIG. This benefit pays out 3x your base salary to your beneficiaries.
- Our Cycle to Work scheme enables bike ownership with up to 42% savings
- Tech scheme: you can purchase new electronics, including accessories, up to £1,000, and spread the cost through 12 interest-free monthly repayments.
- Workplace Nursery benefit is provided by Enjoy Benefits and is there to help employees with the cost of childcare at a nursery setting.
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Leadership
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
People breakdown
13%
11%
6%
68%
2%
Asian
Black or African American
Multiracial / Multiethnic
White
Unknown
Last updated on 10 September 2024
Diversity, Equity & Inclusion at Multiverse
Serena Vaughan (Career Mobility Lead)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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