Customer Service Executive, YouLend

• Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions
• Ability to build rapport and show empathy alongside strong listening and questioning skills
• Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client
• Able to remain calm under pressure and talk to customers in difficult situations
• Problem-solver with a proactive mindset – eager to take on challenges and find innovative solutions with enthusiasm
• Confidence in working independently and making decisions to appropriately escalate issues to management or other departments
• The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers
• 1-2 years’ experience in customer service, support or related field
• Fluent in Spanish and English

Desirable

• In this role, you will communicate with business owners daily, answering inbound calls and addressing any questions they may have. Additionally, you will monitor our support and customer service inbox to ensure that we consistently reach top service levels
• You will also work with various enterprise technology platforms and YouLend’s proprietary solutions to process applications and respond to customer queries
• Handling complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter