Customer Success Manager, FareHarbor

• Legal authorization to work in the European Union
• Proficiency in Dutch and English; additional European languages are a plus
• At least 2 years of experience in sales or sales-oriented account management, ideally in B2B SaaS or Travel Tech environments
• Excellent relationship building and communication skills, with a strong commercial mindset
• Skilled in de-escalating situations and rebuilding rapport with clients
• Result focused. Excellent prioritization skills and strategic mindset
• Flexibility to travel into countries in EMEA in order to visit partners and discover new opportunities
• Strong time management, organization, and prioritization skills
• A proactive self-starter and effective team player
• Adaptability and flexibility in a fast-paced, dynamic environment

Desirable

• The Account Management team is a group of hardcore problem solvers and optimizers that love to crush. Our clients love us, and we love them.
• The Account Managers are a major part of that. We are like the doctors of FareHarbor – doing routine checkups on our clients, and suggesting improvements to their FareHarbor setup ensuring they are healthy and successful
• This position is responsible for managing a portfolio of FareHarbor clients, optimizing their online client experience and selling through appropriate services.
• This role will be a combination of proactively suggesting changes to promote client success, upselling products to align with client needs, as well as addressing inbound requests to improve the online booking experience for FareHarbor customers.
• We are looking for a supreme problem solver; and creative individual who is willing to do whatever it takes for each FareHarbor account.
• This position requires you to be based in the Netherlands
• Build and nurture relationships with FareHarbor accounts across Europe, with a particular focus on the Benelux market
• Develop a deep understanding of client goals and needs to tailor solutions effectively
• Continuously evaluate client performance through data analysis and regular communication, driving satisfaction, adoption, retention, and minimizing churn
• Act as a trusted advisor by proactively suggesting improvements to enhance clients' performance
• Identify opportunities for expansion and business development to drive revenue growth within your portfolio
• Become a FareHarbor expert, resolving unique challenges clients face with online bookings and reservation management, ensuring high software adoption and customer satisfaction
• Stay informed about online booking trends in the tour and activity industry, sharing insights with clients and highlighting FareHarbor's advantages over competitors
• Collaborate across departments (sales, support, marketing, and more) to deliver the best results for clients
• Work closely with the product team, providing feedback to influence future product direction and development