Senior Site Reliability Engineer, Articulate
$126.1-189.1k
This position is also bonus eligible
AWS
Kubernetes
Python
Go
Terraform
Senior and Expert level
Remote in US
SaaS training & development platform
Open for applications
SaaS training & development platform
501-1000 employees
B2BEnterpriseInternal toolsContentTrainingLearningSaaS
Open for applications
$126.1-189.1k
This position is also bonus eligible
AWS
Kubernetes
Python
Go
Terraform
Senior and Expert level
Remote in US
501-1000 employees
B2BEnterpriseInternal toolsContentTrainingLearningSaaS
Company mission
To empower people to live better lives.
Role
Who you are
- 5+ years experience as a Senior Infrastructure Engineer, Site Reliability Engineer or equivalent role
- Demonstrated hands-on experience architecting, implementing, and maintaining robust, scalable, and secure cloud infrastructure while leveraging best practices and driving innovative solutions
- Demonstrated hands-on experience with Go, Python, or similar languages
- Demonstrated hands-on experience managing and optimizing containerized deployments in cloud-based environments
- Demonstrated experience using Terraform or similar IaC technologies
- Experience with container orchestration platforms such as Kubernetes or ECS
- Experience with sharing knowledge across teams to create a self-serving platform
- Strong experience implementing and managing monitoring solutions; setting up comprehensive alerts to ensure quick response to any performance issues or downtime
- Direct experience using KPIs to drive observability, monitoring, and alerting to better serve ourselves and our customers
- Demonstrated focus on iterative development practices and incrementally delivering value over time
Desirable
- Demonstrated hands-on experience configuring and managing environments in AWS
- Experience running scalable and reliable services within Kubernetes
- Demonstrated hands-on experience developing and maintaining Helm charts for deployment manifests in Kubernetes
- Familiarity optimizing infrastructure for AI/ML workloads
- Familiarity with GitHub Actions and CI/CD deployment practices
What the job involves
- Articulate is looking for a Senior Site Reliability Engineer to join our amazing Platform Engineering team!
- The Senior Site Reliability Engineer I will be responsible for working cross-functionally to deliver and maintain scalable and reliable infrastructure
- Be an example of the best practices your team and adjacent teams should follow when building and maintaining our infrastructure
- Run and orchestrate our infrastructure with Terraform, Github Actions, Kubernetes and more in AWS
- Guide and mentor less-experienced team members (mid and junior-level)
- Deliver highly scalable, resilient, and cost-effective infrastructure solutions for our customers to use
- Employ a proactive approach to problem-solving (driving for measurable results, leading by example, using log data to identify problem areas and propose solutions, etc)
- Collaborate on project milestones and help drive the team to break down large initiatives into iterative work items and drive ownership of task generation and ticket management
- Communicate and collaborate cross-functionally with technical stakeholders to drive alignment with our infrastructure solutions across the organization
- Work as a representative of SRE on cross-functional teams to help work through new ideas, brainstorming solutions, and aligning with platform standards
- Participate in our on-call rotation and contribute to incident reviews
- Develop and perform the necessary testing required to ensure that our infrastructure and supporting systems are performing to industry standards and meet the quality level our customers expect. This includes identifying, monitoring and measuring KPIs as a way to ensure our infrastructure is performing to expectations
- Ensure timely execution of technical project work against the expected milestones as part of our cycle planning process
- Work with a sense of urgency to find solutions to problems quickly with an iterative approach
- Continuously evolve our platform so that our customers can self-service their needs
- Be a nimble learner whereby you view mistakes as opportunities to learn, enjoy the challenge of unfamiliar tasks, and seek new approaches to solve problems
- Be a collaborator whereby you facilitate an open dialogue with a wide variety of contributors and stakeholders, balance their own interests with others’ and promote high visibility of shared contributions to goals
Our take
Articulate is a SaaS based training platform for SMBs and Enterprises, aiming to empower anyone – not just learning professionals – to deliver training to a business.
The business was founded in 2002 as a plug-in for Microsoft PowerPoint, and was entirely bootstrapped until a 2021 funding round of $1.5 billion. Since its launch, it has grown significantly - now serving over 100,000 organizations and upwards of 100 million learners customers across the globe, including every single one of the Fortune 100.
The company has invested in aggressive expansion, and is already the most dominant player by far in course-authoring apps. This isin part due to capitalizing on the significant opportunity in targeting businesses that are looking to move from in-person to online-based learning.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Led by a woman
Top investors
Company
Funding (1 round)
Jul 2021
$1.5bn
SERIES A
Total funding: $1.5bn
Company benefits
- Student debt repayment - Get up to $2,400 annually ($200/month) in student loan repayments
- Flexible PTO
- Fully remote (we'll help set up your home office with awesome equipment and technology)
- We offer $100 a month toward well-being
- We offer Fortune 500-level medical, dental, and vision coverage for our employees and their dependents
- We offer a baby bonding benefit of up to 17 weeks paid leave to primary and non-primary caregivers
- We offer all employees up to $3,000 tax-free annually for child care assistance
- Tuition reimbursement - Continue your education in any subject you want. We provide up to $5,250/year for classes at a code school or accredited college
- Transgender benefit - We offer medical coverage for gender-affirming surgery and supplemental procedures, along with paid leave for recovery
- We match up to $500 of employee donations each calendar year to nonprofit organizations
- We offer $4,000 annually to travel to seek legal abortion services
- Contribute to your choice of Fidelity 401k plans. Articulate will also contribute 3% of your salary to your 401k whether you decide to contribute or not
- Give your loved ones peace of mind. We provide life, AD&D, short-term disability, and long-term disability benefits to all employees
- We cover 100% of eleven therapy sessions and eleven therapeutic coaching sessions per year with a licensed therapist through the Modern Health platform for each employee and their dependents
- Health savings account (HSA) - We contribute $1000 for family and $500 for individuals annually to help cover co-pays and other medical expenses
- Get coaching in social, physical, financial, and mental well-being. We offer unlimited life-coaching sessions with certified coaches through the Wellness Coach platform
- We value our employees and the important milestones in their lives. We celebrate with cupcakes, Slack shoutouts, and virtual parties
- We support the growth and development of our employees through coaching, internal training, and skills training opportunities
- We offer our employees time off to volunteer in meaningful ways within their communities and beyond
- We offer service sabbaticals to support our employees in doing the work to advance human rights, civil rights, and environmental health
- Cash for Change - Our employee-guided corporate giving program supports organizations advancing human rights, civil rights, and environmental health
Company values
- We are all human
- We are all connected
- We are all works-in-progress
- We are responsible for ourselves and accountable to one another
- We are focused on results and strive to make a positive impact in the world
- We are called to create an equitable, sustainable, and empowering workplace
Company HQ
NoMad, New York, NY
Articles
Leadership
Adam Schwartz
(Founder, CEO & Executive Chair)Founded Articulate in 2002 with a vision to make it easier for the world to learn. Previously served as General Manager for a division of Knowledge Universe.
Lucy Suros
(Director & Vice Chair of the Board)Served as CEO of the company from 2021 to 2023. Previously acted as Marketing Consultant for The Content Bureau and as PR Director for Switzer Communications.
Diversity, Equity & Inclusion at Articulate
- We're committed to hiring people with minoritized identities and supporting these employees at every level in the organization. We employ inclusive hiring strategies, coach managers on inclusion, and regularly audit salaries and development opportunities to ensure equity company-wide
- We're creating thriving spaces and positive experiences for all employees. Our employee resource groups (ERGs) create a sense of belonging, cultivate relationships, and build support structures between people with similar backgrounds and experiences. We incorporate DIBs programming into our annual company retreat and sponsor professional development organizations focused on marginalized communities
- We're continuously expanding our capacity to support each other across various identities. We offer training and coaching to help our team understand how to build and participate in an inclusive culture—at work and throughout their lives. For example, every Articulate employee participates in "Look Deeper: Race" training, which includes discussions on how we collectively build a diverse culture of equity, inclusion, and belonging amongst our Articulate and Rise.com teams. We also regularly hold virtual lunch and learns, have virtual guest speakers, and offer educational e-learning courses on celebrations and histories of various cultures
- We work to provide employees with clear guidance and institute company-wide practices that support our diversity and inclusion efforts. Our DIBs committee is composed of a rotating group of Articulate employees (including executives) who foster a culture where employees feel empowered, accepted, respected, valued, and safe in all our differences. The committee explores ways we can improve practices related to DIBs and develops strategies for strengthening the hiring, support, and retention of underrepresented employees
- We measure how we are doing meeting our diversity and inclusion goals through an annual engagement survey. The DIBs committee analyzes results, highlights themes, and makes recommendations for improvement
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