Head of Product, SWORD Health

• This is a US based role with preferable background / knowledge of US healthcare
• 8+ years of leadership experience across product, strategy, operations, or general management in fast-paced, high-growth environments
• Proven end-to-end ownership: driving outcomes from strategy through execution, leading cross-functional teams, and delivering measurable business impact
• Strong financial and operational acumen: forecasting, budgeting, KPI design, and performance management
• Highly analytical and data-driven: able to translate insights from dashboards and BI tools into clear priorities and actions
• Experience building and scaling teams: strong people leadership with a high bar for talent and culture
• Exceptional communication and stakeholder influence: able to align executives and drive decisions without direct authority
• Comfort operating in ambiguity: creates clarity, structure, and momentum in complex environments
• Experience delivering complex products or programs: working across enterprise clients, external partners, and data integrations
• Experience with AI-first platforms: including agents, orchestration systems, recommendations, and human-in-the-loop workflows
• Experience in healthcare ecosystems: including benefits, payers, care navigation, or cost-containment / utilization management

Desirable

• The Head of Product is responsible for overseeing the entire operation of a business unit or product, having broad responsibilities that encompass strategic planning, operational management, financial oversight, and overall leadership
• Plays a key role in the strategic alignment and collaboration with partners from all functional teams
• Oversees the overall operations and strategic direction of the departments that is leading, setting the vision and long-term goals, making decisions at the highest level that might impact the entire organization
• Provides visionary leadership to drive business growth and profitability, managing the budgeting process and financial performance, making data-driven decisions to optimize revenue and control costs
• Own Predict end-to-end as a business: define strategy, roadmap, execution, and outcomes, making it a core driver of Sword’s AI Care Platform and cost-trend reduction
• Run Predict’s operating system: set goals and KPIs, lead planning cycles, and establish a strong execution cadence (weekly, monthly, quarterly)
• Drive Predict’s P&L: own budget, forecasting, resourcing, and ROI trade-offs to maximize member and client impact
• Build and scale the department: lead two pods and ensure clear accountability, speed, and quality of delivery
• Expand data access at scale: unlock and operationalize claims, prior auth, Rx, and real-time feeds through partnerships with Payor, ExO, HECI, Sales, Legal, Security, and Data
• Advance Predict’s intelligence layer: steer AI/ML, data engineering, and product to improve model accuracy, real-time triggers, and targeting across cost drivers
• Drive engagement with Growth: optimize multi-channel journeys and experimentation to improve conversion and downstream outcomes
• Lead cross-functionally: align Product, Clinical, Ops, Growth, CS, and Commercial to embed Predict into platform strategy and client delivery
• Act as a visible leader: communicate clearly, unblock teams quickly, and make high-quality decisions with strong accountability