Technical Support Specialist, Paubox

$58.7k

Plus stock option grants and bonus potential up to $8,000 annually

Hubspot

Junior and Mid level

Remote from US

HIPAA-compliant email solution

Be an early applicant

HIPAA-compliant email solution

21-100 employees

HealthcareB2BSecurityComplianceCyber Security

Be an early applicant

$58.7k

Plus stock option grants and bonus potential up to $8,000 annually

Hubspot

Junior and Mid level

Remote from US

21-100 employees

HealthcareB2BSecurityComplianceCyber Security

Company mission

To become the market leader for HIPAA compliant communication.

Job

Company

Role

Who you are

Bachelor’s degree or relevant experience
Experience providing support to B2B SaaS customers
Excellent written and verbal communication skills
You're polite, friendly, and professional
Ability to quickly learn technical skills
Ability to understand customer concerns and problem solve

Desirable

Experience with Hubspot
Familiarity with email setup, configuration, and domain records
Experience working with server logs and command line
Experience working in a fast-paced startup environment

What the job involves

We’re looking for a Tech Support Specialist to join our fully remote support team
We support our customers via email, tickets, phone, and screen sharing sessions – and we take pride in taking care of our customers. Although this position is remote, you must be located and authorized to work in the U.S
The required hours of work for this position are 8am-5pm pacific, Monday through Friday
Providing Level 1 technical support
Owning, investigating, and resolving technical issues
Escalating severe situations and any product issues
Following up with customers to ensure customer satisfaction
Updating and creating help docs as needed, for both internal end external stakeholders
Delivering an A+ customer experience all day, very day

Our take

Health companies rely on e-mails every day to document transactions and launch personalized marketing campaigns, but this can be difficult with today's HIPAA regulations. E-mail clients are generally unencrypted and can therefore threaten sensitive data such as patient information, meaning necessary regulations slow and inhibit communication within health businesses.

Paubox provides HIPAA-compliant email solutions for health businesses, offering a turnkey e-mail suite, an e-mail API, and e-mail marketing tools, all of which are encrypted. This encryption helps businesses to maintain the security of data shared in e-mails and ensure that they maintain HIPAA compliance, whilst working on any device and with any email client.

Whilst startups have designed many solutions to ensure compliance within the healthcare industry, Paubox has uniquely recognized e-mail as one of the largest sources of breaches. The company continues to add new functions to its e-mail communication suite, further enhancing the value it delivers to clients.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.7)

Company

Funding (last 2 of 5 rounds)

Aug 2022

$10m

SERIES B

Jan 2021

$4m

SERIES A

Total funding: $14.9m

Company benefits

Work from anywhere in the U.S
401(k) retirement savings plan
Company-issued Apple laptop, equipment, and peripheral
Equity as an early employee
Comprehensive medical, dental and vision coverage
Level-up stipend for professional development
A generous annual paid time off policy that includes:
14 sick days
14 vacation days
9 company holidays

Company HQ

Yerba Buena, San Francisco, CA

Leadership

Hoala Greevy

(Founder & CEO)

Experience as Network Administrator for Critical Path. Founder of Pau Spam LLC since 2003.

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