Head of Product, Kraken.tech
Smartflex
Office located in Oxford Street, London
End-to-end, AI powered operating system for utilities
Posted today
End-to-end, AI powered operating system for utilities
1001+ employees
Posted today
Office located in Oxford Street, London
1001+ employees
Company mission
To help energy utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition.
Role
Who you are
- To demonstrate credibility, knowledge of the European or North American electricity markets is important. Any experience of regulated markets or distribution-retailers would be very valuable
- Proven experience in a product leadership role within a product-led company. A track record of successfully developing and launching innovative, user-centred products
- Strong strategic thinking, have a growth mindset and vision-setting abilities, with the capability to align product strategy with business goals and market dynamics
- Deep understanding of Product Management methodologies, agile development practices and user-centred design principles
- To be able to work in an ambiguous, dynamic environment, and be comfortable with uncertainty and constant change. Experience in a fast-paced start-up or scale-up would be a plus
- Excellent communication and stakeholder management skills, with the ability to effectively collaborate with diverse teams and influence decision-making at all levels of the organisation
- Excellent written and verbal communication skills and an ability to interact with people with varying levels of technical knowledge. Working proficiency in European languages is a plus
What the job involves
- Work with technology, sales and client onboarding teams to grow the business to one million devices by 2027 across Europe, Asia Pacific and North America
- Define the product strategy and associated delivery roadmap to realise our vision of low carbon heating, mobility and household energy supply
- Act as a thought leader in residential flex tech, help solve business problems for our retail customers in a way that we can repeat across the globe; allowing us to accelerate the energy transition
- Develop a recognised centre of excellence for physical and financial optimisation of large device portfolios that our customers value
- Make our product a great consumer experience!
- Lead the product strategy by working with customers, the wider industry and our delivery teams to validate and extend the product roadmap
- Develop and lead a team of product managers who are responsible for delivery of the product roadmap
- Be a role model, creating a positive product culture, including developing processes/ systems for improved product management
- Work closely with development teams globally, establishing ways of working to ensure global collaboration
- Take ownership of any major problems arising and ensure the teams are set-up to solve them in a timely manner
- Create high levels of communication between the Kraken development team and stakeholders, working closely with senior leadership on both sides to properly understand challenges in order to prioritise work
- Define and track key product metrics, analyse performance data, and derive actionable insights to drive continuous improvement
- Be a facilitator, coach, impediment remover and evangelist for product management across the wider organisation. Stay abreast of industry trends, competitive landscape, and emerging technologies
- Conduct market research, gather client and end customer insights, and analyse data to identify new opportunities and enhance existing products
- This role can be either fully office based in London, or a hybrid of a few days in the office each week and some working-from-home
Salary benchmarks
Our take
Kraken is an AI-powered platform for utilities, helping energy, water, and telecom companies automate their operations and improve customer service. Its an end-to-end solution making it easier for utilities to improve and cut costs while also enhancing their service quality.
Its success speaks for itself too, with clients like EDF, Tokyo Gas, and Octopus Energy. With over 60M customer accounts managed across 30 countries, Kraken is making waves by reducing operational costs by 40%, proving its ability to deliver results.
Most recently, the company acquired Jedlix, a leader in smart EV charging. This deal expands Kraken's ability to offer smarter, greener charging solutions and is a sure way for the company to see even more success as it continues to scale globally.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2019
$0.2m
GRANT
Dec 2017
$7.4m
SERIES A
Total funding: $8.5m
Company benefits
- Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
- Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
- Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
- Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks. Weekly on a Friday we all get together (including virtually) for company updates and drinks
- For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
- Team events and activities: Participate in team events and cohesion activities to build stronger connections
- Pension scheme: We'll pay 5%. You decide on your contribution starting from 3%
- Free eye tests: We offer eye test vouchers for all colleagues who use Visual Display Units (VDU). Long spells of VDU work can be visually demanding so we want to make sure you're OK
- Car salary sacrifice: Save money on leasing an electric vehicle through our workplace salary sacrifice scheme
- Cycle to work scheme: Spread the cost of buying a bike, including accessories and safety equipment, up to a value of £2.5K. And save money on the repayments through the cycle to work scheme
- Get the right tech: Have a certain tech requirement? We’ll do our best to sort it for you
- Money coach: Get support with financial planning through our partnership with Octopus Money Coach
- Yoga + Headspace: Twice a week we have 45 Minute live yoga class open to all Kraken staff. Need some calm in your life? We have Headspace licences available
Company HQ
Fitzrovia, London, UK
Leadership
Amir Orad
(CEO)Amir joined Kraken in 2024 as CEO. Prior to this, they were the CEO and Chairman at Sisense for over 8 years. They also worked at NICE Actimize for over 7 years, serving as the CEO for 4.
James Eddison
(Co-Founder & CTO)Experienced CTO having previously served at Tangent Comminutions, Tangent Labs, and Clairpoint.
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