Field Support Coordinator, Hayden AI

Salary not provided

Pay rate: $30 – $39 per hour. + Offers Equity + Offers Bonus

Excel

Google Sheets

JIRA

Smartsheet

Junior level

San Francisco Bay Area

More information about location

3+ days a week in office

AI-powered smart traffic enforcement platform

Be an early applicant

AI-powered smart traffic enforcement platform

101-200 employees

B2BTravelArtificial IntelligenceTransportManufacturingBig dataDeep TechComputer VisionMachine LearningSaaSMobile

Be an early applicant

Salary not provided

Pay rate: $30 – $39 per hour. + Offers Equity + Offers Bonus

Excel

Google Sheets

JIRA

Smartsheet

Junior level

San Francisco Bay Area

More information about location

3+ days a week in office

101-200 employees

B2BTravelArtificial IntelligenceTransportManufacturingBig dataDeep TechComputer VisionMachine LearningSaaSMobile

Company mission

To harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges.

Job

Company

Role

Who you are

Bachelor’s degree preferred
1-2 years of experience in a technical support role
Comfortable with various SW tools, such as JIRA, Smartsheet, Excel and Google Sheets
Excellent analytical and problem-solving skills
Hands-on approach in taking charge of issues and seeing them through to resolution
Ability to operate under deadlines while still meeting standards

What the job involves

In this role, you are the first line of support in maintaining our equipment uptime and system performance
You will monitor our roadside environment, troubleshoot hardware/software issues, and escalate more complex problems as needed
Ensuring timely and effective support for remote field operations, using proprietary tools, industry standard ticketing systems, and clear communication to resolve incidents efficiently
Reports directly to the Sr. Manager of Field Services
Provide Tier 1 support for our endpoint devices
Monitor the production, pilot and test fleets, responding to issues and client reported escalations
Create and manage ticket queues for quick resolution to issues
Monitor all automated alerts and report any issues that may impact the production fleet
Follow an established set of processes while handling issues escalating unresolved issues to our engineering team
Partner with and provide support to senior members of the team in creating reports and updating dashboards on system health
Root cause analysis and problem resolution follow-up
Handle incoming support calls or messages, log them in the ticketing system
Assist field technicians with troubleshooting steps for our field devices
Participate in larger scale projects lead by senior members of the team or engineering

Our take

Cities around the world are dealing with clogged bus lanes, blocked stops, and traffic violations that slow down public transit and put people at risk. It's a huge problem that most cities face, but one that's often hard to monitor or enforce effectively.

Hayden AI is tackling this problem with its smart, bus-mounted cameras powered by AI. They automatically detect when vehicles block bus lanes or stops, helping cities gather real-time data and tacke action to imprvoe safety and traffic flow. Already in use in cities like New York, LA, and now Barcelona and Braga, it's a neat idea and one that's keeping buses moving and riders safe.

Its work is more than just ticketing, it's about making cities smarter, greener, and safer for everyone and its been making big moves. It just wrapped up its pilot in Portugal that revealed nearly 8,000 violations in just three months, and launched the largest automated enforcement project in Europe in Barcelona. With over $193M raised, the company is certainly growing fast and turning head in the govtech space.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Aug 2022

$4m

LATE VC

Sep 2020

$35m

SERIES B

Total funding: $53m

Company HQ

China Basin, San Francisco, CA

Leadership

Vaibhav Ghadiok

(Co-Founder & CTO)

Previously a Robotics Engineer at Nixie Labs, Head of Mapping at NAUTO, and Navigation & Perception Lead at Visible Sensors.

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