Senior Product Designer, Sinch
$120-140k
Cloud communications for businesses
Job no longer available
Cloud communications for businesses
1001+ employees
Job no longer available
$120-140k
1001+ employees
Company mission
To bring businesses and people closer through personalised engagement.
Role
Who you are
- This role is ideal for a designer who enjoys working in product-led growth environments where experimentation, rapid iteration, and measurable outcomes are core to how the team operates
- Significant experience as a Senior Product Designer working on complex SaaS or developer-focused products, with ownership of end-to-end design processes
- Strong experience designing growth-oriented experiences such as onboarding flows, activation journeys, conversion improvements, or PLG environments
- Ability to use research and data to understand user needs, validate hypotheses, and inform product decisions
- Proven ability to synthesize qualitative and quantitative insights into clear product opportunities and design direction
- Fluency with modern design and prototyping tools, including deep expertise in Figma and comfort using AI-assisted workflows
- Strong cross-functional collaboration skills with experience partnering closely with Product Managers and Engineers
- Solid understanding of usability, accessibility, and inclusive design principles
- Experience working with developer tools, APIs, messaging platforms, or technical SaaS products is a plus
- Familiarity with modern frontend development frameworks and technologies is also a plus
What the job involves
- Mailgun is looking for a Senior Product Designer focused on growth to help improve how developers and product teams onboard, activate, and succeed with our platform
- This role sits at the intersection of product strategy and hands-on execution, working closely with Product Management and Engineering to identify growth opportunities and turn them into clear, shippable product experiences
- The designer in this role will contribute across discovery, design, and experimentation
- A key part of the work is validating hypotheses about user behavior and identifying opportunities that improve activation, retention, and expansion. This includes applying research methods when needed to better understand user needs and prioritize opportunities, while remaining deeply involved in execution and delivery
- Drive growth-focused design initiatives across onboarding, activation, retention, and upgrade experiences within the Mailgun platform
- Partner closely with Product Managers to identify growth opportunities, frame hypotheses, and translate insights into experiments and product improvements
- Design and prototype solutions that address friction across the customer journey, moving ideas from exploration through production-ready delivery with Engineering
- Use targeted research and product analytics to validate assumptions, understand user needs, and inform growth decisions
- Translate qualitative and quantitative signals into clear opportunity areas and measurable outcomes for the product
- Leverage modern design and AI-assisted tools to accelerate exploration, prototyping, and experimentation
- Contribute to shared design systems, patterns, and standards to ensure consistency, scalability, and accessibility across the Mailgun experience
- This role is critical to helping Mailgun evolve from shipping features based primarily on near-term priorities to operating with a sustained, customer-informed understanding of where growth opportunities exist
- By combining thoughtful discovery with strong product design execution, this designer will help ensure we are building the right experiences for the right users while driving activation, adoption, and long-term customer value
Application process
- This role will be accepting applications until March 15, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation
Our take
Over the course of well over a decade, Sinch has grown into an international service helping enterprise companies communicate with their customers over text, in-app video/voice messages, and other mobile channels. Used by Google, Tinder, Uber, and PayPal, among other marquee enterprise companies, most customers will have crossed paths with Sinch.
The company’s rise is due in part to an increased marketing focus on cultivating a highly personalised relationship between customer and brand. In part, too, it’s down to the surge in custom Sinch saw over recent years when more familiar channels of customer/brand communication went down. That seems to have settled now, but personalized messages, over text specifically, continues to play well among younger consumers.
It's going to prove a tough market to navigate going forward, though. Equally well-established competitors like Twilio, 8x8, and Link Mobility Group all have similar offerings. Sinch's foray into conversational AI will help them keep pace, as will their steady march of acquisitions, fundraising to fuel scaling efforts and partnerships with the likes of Salesforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2017
$15.3m
LATE VC
Apr 2016
$1.1m
SEED
Total funding: $16.4m
Company HQ
Stadshagen, Stockholm, Stockholm County
Leadership
Laurinda Pang
(CEO)Previously President of Global Customer Success and International / Wholesale Markets at Lumen Technologies. Was also Chair of the ITW | Global Leaders' Forum and Independent Director at Acacia Communications.
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