Senior Systems Administrator, Reward
Salary not provided
Zendesk
Senior and Expert level
London
3 days a week in office
Customer insights and loyalty-tech
Open for applications
Customer insights and loyalty-tech
201-500 employees
FintechB2BBig dataMarketingDeep TechAnalyticseCommerce
Open for applications
Salary not provided
Zendesk
Senior and Expert level
London
3 days a week in office
201-500 employees
FintechB2BBig dataMarketingDeep TechAnalyticseCommerce
Company mission
To power the best loyalty programmes in the world.
Role
Who you are
- Success in this position requires proactiveness, resourcefulness, critical thinking, and strong communication skills
- Good knowledge with network routing, load balancers and switches, Intel-based server hardware, TCP/IP, DNS and other Internet related technologies: DHCP, VLANs, VPNs, Firewalls, IPS/IDS
- The ability to support Windows Server 2019, 2022, Windows 10-11 desktop platforms to a very good level, Mac OSX is also desirable experience
- Excellent hardware, technical trouble shooting and support knowledge – Laptops, Desktops and Servers, Firewalls, Load balancers, Switches, NAS backups etc
- Experience with network routing, load balancers and switches (Data centre & Office based setups)
- Experience building, deploying, implementing and trouble shooting Servers, SANs, hardware devices
- Experience working in pressure Server failover and backup restore situations with many moving parts and factors, out of box thinking at times
- Excellent communication, interpersonal skills, problem solving skills with strong attention to detail
- Initiative and ability to work in high change environments
- Excellent written and verbal communication (to technical and business)
- Strong proactive approach to updating documentation
- Strong team and collaboration skills
- Excellent work and task planning abilities, including time management
- Able to cope with many different projects and initiatives simultaneously, and to deliver under pressure
- Able to work autonomously and learn quickly
- Good problem-solving skills
- Willing to learn new skills and happy to take on new challenges
What the job involves
- The System Administration team (Infra-SysOps or SA) is responsible for maintaining, upgrading, and managing Reward’s software, hardware, and IT networks, including data center and office LANs
- At the heart of this role is a commitment to ensuring the seamless daily IT operations of over 200 employees
- A key focus of this role is to minimize IT friction for London-based staff, ensuring they can work efficiently without unnecessary blockers
- The ideal candidate should be able to diagnose and resolve issues quickly while providing clear updates to stakeholders
- Additionally, they must be patient and adaptable, effectively communicating with interdisciplinary teams and mentoring junior and mid-level System Administrators within the team
- The ultimate goal is to ensure high availability, stability, and efficiency across Reward’s IT infrastructure, maintaining SLAs and minimizing downtime
- Since our employees are our greatest asset, this role is essential in ensuring they feel IT-empowered and supported to perform at their best
- Occasionally may need to travel to Belfast office (adhoc support if when required)
- Server support - Travel to Datacentre to install new, manage, upgrade break fix Production Server services onsite (Central London) carry out regular BAU monitoring and remediation works
- IT Support (ZenDesk) – Proactive Daily monitoring and actioning of tickets is vital to a smooth painfree IT systems and processes
- Providing proactive day to day management and support for Internet related infrastructure, including servers, routers, switches, VPN tunnels and personal VPN tokens, firewalls, mobile devices, tablets, wireless internet (wireless access points), and backup systems, within mission critical environments
- Managing, tracking and trouble-shooting issues, change controls, bespoke project rollouts and live fault escalations
- Team player – Support and knowledge share to more Junior or Mid level SysAdmins
- Release management & patching practices need to be followed and adhered too
- Staff assistance and support for all IT system related queries (ZenDesk IT Helpdesk system)
- Maintaining a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems
- Improving process development, documentation and knowledge dissemination
- Provision of out of hours support, with potential for oncall at some point
- Improving system & automating repetitive jobs
- Liaise closely with internal /external contacts to monitor and maintain current infrastructure while driving new technical projects forward
- Liaising with suppliers and ordering hardware, software and consumables when required
- Information security – Assisting in ensuring the Security of all IT systems in compliance with our PCI-DSS & ISO27001 Information Security certifications
Application process
- Applied
- Phone Screen
- Psychometric Assessment
- 1st Interview
- 2nd Interview
- Offer
Salary benchmarks
Our take
Reward is Europe’s largest independent bank Engagement as a Service solution platform and a leading provider of personalised card-linked offers, getting customers closer to the things they care about while ensuring banks and retailers alike benefit from more rewarding and profitable interactions.
The company’s unique data sets enable banks and retailers to understand customers’ shopping behaviours, measuring customer engagement across in-store and online sales. It also powers loyalty programmes for some of the world’s leading financial institutions and retailers, including NatWest Group, Visa, Boots, Costa, Waitrose & Partners, Cineworld, and more.
The company has given more than £2B in rewards to banking customers. Reward’s simple, yet powerful approach is set to remain a market leader as it transforms and powers loyalty programmes around the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Company benefits
- Annual Review: We review your performance and compensation every year to ensure you're rewarded for your hard work
- Bonuses: Enjoy bonuses based on both your individual achievements and our company's success
- Annual Leave: Start with 25 days of vacation plus bank holidays, and enjoy an extra day each year, up to 30 days
- Company Holiday: Relax with 3 additional days off between Christmas & New Year
- Holiday Flexibility: Need more time off or want to save some for later? You can buy and sell holiday days, and even bank them depending on your tenure
- Hybrid Working Model: Enjoy a balanced work life with 3 days a week in the office
- Volunteering Program: Make a difference with opportunities to volunteer
- Company Events: From our Christmas party to all-company events and social gatherings throughout the year, we love to have fun together! Our active social committee keeps things lively
- Team Socials: Bond with your colleagues at regular team socials
- Pension: With Hargreaves Lansdown, we match up to 6% of your contributions to help you save for the future
- Employee Share Scheme: Own a piece of the company with our share scheme
- Salary Sacrifice Program: Save on taxes with programs like the cycle to work scheme, electric car scheme, and season ticket loans
- Perks at Work: Enjoy cashback and discounts at your favourite stores
- Employee Referral Scheme: Help us find great talent and earn rewards
- Private Healthcare: Get top-notch healthcare coverage with Bupa
- Income Protection: Rest easy knowing you're covered in case of unexpected events
- Critical Illness Cover: Financial support if you face a critical illness
- Life Insurance: Peace of mind for you and your loved ones
- Dental Cover: Keep your smile healthy with our dental coverage
- Yulife App: Access wellness resources and enjoy discounts on the Yulife app
- Generous Family Friendly Cover: We support you and your family with comprehensive family-friendly benefits
- Generous Parental Leave: We offer enhanced leave options to support you during this special time
- Supportive Environment: We’re here to help you balance your new responsibilities with your career
Company HQ
Mayfair, London, UK
Leadership
Jamie Samaha
(CEO)Jamie has been at Reward since 2023, initially joining as an Executive Advisor, becoming CEO in 2023. Previously they were a Group CEO at Prezzee. They also spent 6 years at Mastercard, while there, they held various VP roles.
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