Director of Venue Product Operations, Cosm
$160-215k
+ Equity
End-to-end solutions for immersive experiences
Be an early applicant
End-to-end solutions for immersive experiences
201-500 employees
Be an early applicant
$160-215k
+ Equity
201-500 employees
Company mission
To bring people the future of entertainment, today.
Role
Who you are
- Strong leadership, creative problem-solving, and a hands-on approach are essential to success in this position
- The position requires strong leadership, creative thinking, and a willingness to get in the weeds
- 10+ years of leadership experience managing real-time operations teams, technical product teams, or engineering teams
- Strong technical skills, with a deep understanding of video delivery, content management tools, and observability tools
- Expert-level experience in building and managing real-time monitoring solutions and concepts
- Experience utilizing data to refine software development life cycles, improve system performance, and track key metrics for continuous improvement
- Experience leading operational and strategic initiatives and partnering effectively on cross-functional projects
- Experience working within and building an Operations Center supporting 24/7 digital products and services
- Outstanding communication skills
- Experience building teams and fostering a sustainable team culture
- Remarkable attention to detail and an ability to thrive in a creative, deadline-driven environment
- Experience with operations in sporting, entertainment, or theatrical events
- This role requires frequent travel, including out-of-state travel, particularly during the construction of new venues. Travel is estimated to account for approximately 35% of annual working days
- This position will support Operators working during live events at night and during the weekend
What the job involves
- The Director of Product Operations at Cosm will oversee the operation and operational readiness of the digital products and services supporting both Cosm Venues and our B2B partner venues
- This team ensures peak performance by providing eyes on glass, boots on the ground, and robust monitoring tools
- As a vital member of the broader Product Team, this role collaborates with Product Management, Product Design, and Program Management to continuously evolve Cosm’s digital offerings
- The Product Operations team includes AV Operators, who manage the displays delivering the Cosm Experience, and Incident Response Analysts (IRAs), who monitor display performance during venue operating hours
- This role is responsible for creating and maintaining standard operating procedures, implementing observability tools, and developing clear escalation paths to ensure a consistent and exceptional Cosm-worthy Experience across all venues
- Work with Product leadership to shape the Cosm Operator role for our Cosm Venues. The people in these roles are at the controls of the applications we leverage to present the Cosm Experience
- Develop a robust, high-performing Operations Center team made up of IRAs who relentlessly monitor and report on Cosm display performance
- Develop Operator standards, event runbooks, and system best practices
- Oversee Operator and IRA training. Coordinate with Talent Success team and others to implement
- Ensure training materials and operational playbooks/runbooks are kept current
- Gather Operator feedback and point this feedback towards product development teams to further strengthen Cosm display applications
- Partner with Venue IT to cleanly launch application enhancements
- Partner with Marketing, Venues, and Production staffs to evolve the Cosm Experience
- Partner with Venue Operator Managers, and work with Talent Acquisition, Product Ops, and Venue leadership to hire Cosm-worthy Operators and IRAs
- Support special events and custom corporate events
Our take
To advance the future of immersive entertainment, Cosm delivers technology to heighten the live experience across sports and entertainment, science and education, and parks and attractions.
Its approach is to build "Shared Reality", where the virtual and physical worlds are brought together to make truly memorable moments. Its venues such as The Dome and The Hall are designed to offer more than just a seat, with immersive digital experiences built-in.
Cosm already boasts partnerships with the likes of the NBA, UFC and sports broadcasters including ESPN - suggesting that interest from the sports industry is high. The company also raised recent funding that will support the opening of new venues in places such as Dallas and Atlanta.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (1 round)
Jul 2024
$250m
LATE VC
Total funding: $250m
Company values
- Passion - We delight in excitement, which drives us to learn, succeed, and create & build mind-blowing experiences that reach millions of people
- Integrity - We do the right thing. We are respectful, honest, and patient even in the face of adversity
- Engaged - We are wholeheartedly enthusiastic and engaged. We enjoy, support, and value all team members. We love what we do and have fun doing it
- Curiosity - We never stop at “I don’t know”. We constantly seek new ideas that set new standards for excellence across our products and experiences
- Diversity - We embrace diversity in experience and ideas. We recruit, hire and train to develop an organization as diverse as our customer base
Company HQ
Little Tokyo, Los Angeles, CA
Articles
Leadership
Jeb Terry
(CEO, not founder)Managing Director at Mirasol Capital. Former President at Double Seven Sports. Co-founded and was CEO at Unblockable.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 26 more jobs at Cosm