Customer Support Associate, Indeed Flex
Temporary Contract
£28k
Pro-rata
4+ days a week in office
Staffing platform connecting businesses and flexible temporary workers
Posted today
Staffing platform connecting businesses and flexible temporary workers
201-500 employees
Posted today
£28k
Pro-rata
4+ days a week in office
201-500 employees
Company mission
To unlock a world where access to work and workers is frictionless.
Role
Who you are
- Experience working in administration and/or detail-based roles
- Preferred experience in a volume hiring role
- Knowledge of UK Compliance policies is advantageous
- Strong technology skills including Salesforce, Zoom, Google Suite incl. Google Sheets & Slides. Must be capable of learning new roles and systems quickly
- Have a natural ability to motivate yourself and others by being a team player
- Be a self-starter. Strong organisational skills, prioritisation, attention to detail, and time management
- Able to meet deadlines and perform under pressure
- Strong and effective communication skills
- Ability to be adaptable and open to change, fast learner
- Experience working in customer contact centres is advantageous
- Flexibility is required to cover various shifts between 6:30 AM - 10:00 PM, including weekends
What the job involves
- This is a temporary position with a contract end date of December 19, 2025
- At Indeed Flex we are here to disrupt the staffing industry, through ground breaking technology
- Underpinned by a layer of support second to none, we provide our clients the ability to manage their temporary staffing requirements in a single and coordinated way
- This team is responsible for interviewing, qualifying and activation on the platform of the new job seekers who are joining the Flex community
- The primary role would involve interviewing, assessing interviews and assisting candidates with verification on our systems
- Supporting the candidates and workers with queries and support via live chat and email
- Build and maintain an expert knowledge of the UK Right to Work and Compliance process
- Tracking, analysing, and reporting the success of applications
- Take ownership and responsibility for each candidate's data and ensure its secure storage
- Work cross-functionally with many internal departments
- Assisting with ad hoc admin tasks within the Supply Operations team
- Build and maintain an in-depth understanding of the Indeed Flex platform and the benefits it offers to workers
- Build and maintain an in-depth understanding of the systems we use (SalesForce, G-Suite, Tableau, Zoom, Slack, Flow, Ally, Fountain, BambooHR, etc)
- Adapting quickly and helping to implement changes in recruitment process design and delivery
Salary benchmarks
Our take
Approximately one-third of the UK workforce works part-time, and interest in part-time and flexible work is forecasted to continue as the economy recovers and people seek work opportunities that fit their priorities.
Syft, a UK-based online recruiting platform for the hospitality, events and light industrial sectors, was acquired by Indeed in 2019. The company introduced the Indeed Flex brand to incorporate workforce management, VMS and a fully managed service for employers’ flexible and part-time recruitment and staffing needs.
Indeed Flex has been well-served by its laser-sharp focus on flexible workers, and its connection to Indeed has lent the company valuable credibility. It will need to continue to attract top part-time talent to ensure its continued success, and its partnerships with the likes of Branch, offering same-day payouts for workers and other incentives, will no doubt draw in users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Company benefits
- Unique bonus structure for every employee - based on performance
- 25 Days PTO + Birthday Day Off
- Regular team building events
- Lunch provided daily
- Short Term Incentive Plan (STIP)
- Cycle to work scheme
- Discounted gym memberships
- Perkbox - discounts and goodies on all your favourite brands
- Private Medical Coverage
- Pension
- Dental Plan
- Free Snacks & Beverages
- Onsite fitness room with weekly classes
- Rooftop working space
Company values
- Empowerment
- Innovation/Technology-Driven
- We help people get jobs
Company HQ
HQ - London, UK
Articles
Leadership
Novo Constare
(CEO)Previously a Senior Trader at TradeLink. Also a Board Member at Matchable Volunteering and a Member at Founders Pledge. Co-founded Syft in 2015 which was acquired by Indeed.com in 2019.
Diversity, Equity & Inclusion at Indeed Flex
- We have a variety of Employee Resource Groups to celebrate a culture of inclusiveness
- We partner with various professional networking groups to find, attract, and mentor talent from underrepresented groups
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