Customer Support Associate, Indeed Flex

Temporary Contract

£28k

Pro-rata

Tableau

Google Sheets

Salesforce

Flow

GSuite

Slack

Zoom

Junior and Mid level

London

4+ days a week in office

Staffing platform connecting businesses and flexible temporary workers

Job no longer available

Staffing platform connecting businesses and flexible temporary workers

201-500 employees

B2CB2BEnterpriseMarketplaceRecruitmentSaaS

Job no longer available

£28k

Pro-rata

Tableau

Google Sheets

Salesforce

Flow

GSuite

Slack

Zoom

Junior and Mid level

London

4+ days a week in office

201-500 employees

B2CB2BEnterpriseMarketplaceRecruitmentSaaS

Company mission

To unlock a world where access to work and workers is frictionless.

Job

Company

Role

Who you are

Experience working in administration and/or detail-based roles
Preferred experience in a volume hiring role
Knowledge of UK Compliance policies is advantageous
Strong technology skills including Salesforce, Zoom, Google Suite incl. Google Sheets & Slides. Must be capable of learning new roles and systems quickly
Have a natural ability to motivate yourself and others by being a team player
Be a self-starter. Strong organisational skills, prioritisation, attention to detail, and time management
Able to meet deadlines and perform under pressure
Strong and effective communication skills
Ability to be adaptable and open to change, fast learner
Experience working in customer contact centres is advantageous
Flexibility is required to cover various shifts between 6:30 AM - 10:00 PM, including weekends

What the job involves

This is a temporary position with a contract end date of December 19, 2025
At Indeed Flex we are here to disrupt the staffing industry, through ground breaking technology
Underpinned by a layer of support second to none, we provide our clients the ability to manage their temporary staffing requirements in a single and coordinated way
This team is responsible for interviewing, qualifying and activation on the platform of the new job seekers who are joining the Flex community
The primary role would involve interviewing, assessing interviews and assisting candidates with verification on our systems
Supporting the candidates and workers with queries and support via live chat and email
Build and maintain an expert knowledge of the UK Right to Work and Compliance process
Tracking, analysing, and reporting the success of applications
Take ownership and responsibility for each candidate's data and ensure its secure storage
Work cross-functionally with many internal departments
Assisting with ad hoc admin tasks within the Supply Operations team
Build and maintain an in-depth understanding of the Indeed Flex platform and the benefits it offers to workers
Build and maintain an in-depth understanding of the systems we use (SalesForce, G-Suite, Tableau, Zoom, Slack, Flow, Ally, Fountain, BambooHR, etc)
Adapting quickly and helping to implement changes in recruitment process design and delivery

Salary benchmarks

Our take

Approximately one-third of the UK workforce works part-time, and interest in part-time and flexible work is forecasted to continue as the economy recovers and people seek work opportunities that fit their priorities.

Syft, a UK-based online recruiting platform for the hospitality, events and light industrial sectors, was acquired by Indeed in 2019. The company introduced the Indeed Flex brand to incorporate workforce management, VMS and a fully managed service for employers’ flexible and part-time recruitment and staffing needs.

Indeed Flex has been well-served by its laser-sharp focus on flexible workers, and its connection to Indeed has lent the company valuable credibility. It will need to continue to attract top part-time talent to ensure its continued success, and its partnerships with the likes of Branch, offering same-day payouts for workers and other incentives, will no doubt draw in users.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-9% employee growth in 12 months

Glassdoor (3.3)

Trustpilot (4)

Company

Company benefits

Unique bonus structure for every employee - based on performance
25 Days PTO + Birthday Day Off
Regular team building events
Lunch provided daily
Short Term Incentive Plan (STIP)
Cycle to work scheme
Discounted gym memberships
Perkbox - discounts and goodies on all your favourite brands
Private Medical Coverage
Pension
Dental Plan
Free Snacks & Beverages
Onsite fitness room with weekly classes
Rooftop working space

Company HQ

HQ - London, UK

Leadership

Novo Constare

(CEO)

Previously a Senior Trader at TradeLink. Also a Board Member at Matchable Volunteering and a Member at Founders Pledge. Co-founded Syft in 2015 which was acquired by Indeed.com in 2019.

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