Product Analytics Manager, Jobber
CA$121-163.6k
Job tracking and customer management software for home service businesses
Posted today
Job tracking and customer management software for home service businesses
1001+ employees
Posted today
CA$121-163.6k
1001+ employees
Company mission
To help home service professionals around the world win.
Role
Who you are
- Deep, hands-on experience creating and delivering custom analytics for SaaS product development
- Experience leading and growing a team of analysts
- Expert-level SQL programming skills
- Solid understanding of complex relational data structures
- Data Science experience and Python are an asset
- Experience in designing & productionalizing user-friendly product usage data is an asset
- Strong business acumen, strategic thinking, ability to see the big picture and weigh pros and cons of different options
- Analytical creativity and flexibility
- Ability to design solutions under data & time constraints
- Foster a collaborative and supportive work environment by actively participating in knowledge-sharing sessions and seizing opportunities to mentor and guide peers, contributing to the professional growth and development of the team
- Be proactive and relentless. You are comfortable seeking information independently, solving conceptual problems, corralling resources and delivering results
- To have a strong and confident communication style. You have the ability to actively listen, empathize and consult with stakeholders, and you can take something complex and difficult and make it easy to digest
- Be comfortable in an ambiguous and fast-paced environment. We’re growing fast and things are changing every day - what worked yesterday might not anymore
What the job involves
- Business Analytics is part of the Business Operations department, our internal consulting team - they’re the decision support mechanism that connects data, business insights and an internal tech stack (systems) with the rest of the organization
- In essence, Business Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem
- Reporting to the Director of Product Analytics, the Product Analytics Manager will champion analytical initiatives designed to advance Jobber’ subscription product capabilities (desktop & Mobile App), user experience and product marketing strategy
- The purpose of the role is to ensure that Product Development, Experimentation and Product Marketing teams have all the information they need to make design, experience and GTM decisions that drive success of the Jobber product in the market, as well as measure the success of those initiatives
- Be a thought partner to the stakeholder teams by proactively proposing analytical solutions and data insights that drive improvement in product functionality, user experience, pricing and other product development and / or GTM decisions
- Collaborate with stakeholders to understand their business objectives, translate business objectives into proposed solutions (e.g. analysis, KPIs, BI, Data Science) and socialize the proposals to ensure stakeholders’ alignment & buy-in
- Perform (hands-on) analysis to drive insights, and inform business recommendations or marketing / PR content
- Provide BI team with requirements for product analytics data, reports and dashboards
- Collaborate with the Data Science team on ML / AI developments supporting Product Analytics, GTM Marketing strategy and development of automated A/B testing capabilities
- Advocate and propagate philosophy of impact-based opportunity assessment and quantify the impact assessment of all new ideas for product and experience improvement
- Support experimentation initiatives by providing requirements for experimental design and successful measurement and Jobber’s general culture of experimentation by providing consultation on best practices (e.g. applied statistics, tooling, quantity of experiments, importance statistical significance)
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 300,000 home service professionals in over 60 countries.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(Co-Founder & CEO)Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.
Forrest Zeisler
(Co-Founder & CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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