Implementation Program Manager, KAYAK
K4B
$120-130k
3 days a week in office (Cambridge, MA)
Travel search engine
Job no longer available
Travel search engine
1001+ employees
Job no longer available
$120-130k
3 days a week in office (Cambridge, MA)
1001+ employees
Company mission
To help millions of travelers around the globe make confident travel decisions.
Role
Who you are
- 3+ years of solid experience in SaaS onboarding, professional services, customer success, or project management—preferably in a B2B or enterprise setting
- Strong project management skills and the ability to manage multiple implementations simultaneously
- Experience working with APIs, integrations, and basic technical concepts (you don't need to code, but you can hold your own in a technical discussion)
- Travel Industry Experience
- Excellent written and verbal communication skills
- Strong problem-solving skills and a solutions-oriented mentality
- Empathy for customer problems and a proactive, collaborative approach
- Familiarity with CRM and project management tools (e.g., Salesforce, Jira, Asana, etc.)
- Fluency in English (German is a plus)
- You have strong customer insight, technical savvy, and enjoy cross-functional collaboration
What the job involves
- K4B is a fast-growing SaaS product helping global companies streamline their corporate travel programs with a powerful, scalable, and user-friendly online booking tool
- While our platform works out of the box for most customers, our enterprise clients often need tailored onboarding and configuration to get the most value
- We're looking for an Implementation Manager to lead the onboarding journey for these clients—from kick-off through go-live—blending project management, product expertise, and relationship building
- Lead implementation projects for new enterprise clients, managing the full onboarding lifecycle
- Capture, document, and validate client requirements to configure and tailor the product as needed
- Coordinate with technical teams to support custom integrations, data migration, or tailored configurations
- Build and maintain implementation project plans, timelines, and risk assessments
- Serve as the primary contact for clients during onboarding—setting expectations, providing regular updates, and addressing blockers
- Collaborate with Account Managers to ensure alignment between implementation scope and commercial terms
- Work closely with Product Managers and Product owners to communicate commonly asked features and find opportunities to address them in our product roadmap
- Identify and raise potential challenges or delays early, while proactively recommending solutions
- Train customers on the platform and hand off to Account Management for long-term management
- Collaborate with internal partners to refine onboarding processes, tools, and documentation for scale and efficiency
Our take
KAYAK is a travel agency and metasearch engine owned and operated by Booking Holdings. KAYAK processes over 6 billion queries across its platforms each year for travel information - as one of the world’s leading travel search engines, KAYAK searches other sites to show travellers the information they need to find the right flights, hotels, rental cars and vacation packages. It offers a variety of tools and features such as KAYAK trips, explore, and price forecast.
There’s been speculation over the years about online travel companies getting into the hotel business, and KAYAK is no exception. The company is expanding its hospitality offerings beyond its traditional hotel referral and booking services, but despite speculation through the 2020s, has stopped short of opening hotels under its own brand, preferring to partner with preexisting companies on their hotel tech.
Since being acquired by Booking Holdings, the global leader in online travel, in 2013, KAYAK has continued to expand and innovate, enhancing the travel experience for users all around the world. And now KAYAK manages a portfolio of metasearch brands including SWOODOO, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. With the aim to make it easier for everyone to experience the world - it now operates sites in more than 70 countries and territories.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Work flexibly: Our global flexible work policy lets our teams decide if they head into one of our offices or work from anywhere else
- Team-wide time off: Most of our team disconnects at the same time each year to recharge and reconnect
- Global volunteer week: Take VTO (Volunteer Time Off) to support the organizations and charitable efforts you believe in
- Wellness: We take care of each other - providing opportunities and spaces to live that work-life balance
- Resource groups: Our five ERGs are employee-led groups for underrepresented communities and their allies
- Career growth: We provide opportunities for our team to develop their skills – or learn new ones – on their own terms
Company HQ
East Side of Stamford, Stamford, CT
Leadership
Steve Hafner
(Co-Founder & CEO)Previously Board Member of Trulia, Blade and SeatGeek and currently an Executive at OpenTable.
Salary benchmarks
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