Payment Operations Associate, Capi
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Overseas payments for African importers
Open for applications
Overseas payments for African importers
21-100 employees
Open for applications
+ Share options
21-100 employees
Company mission
To give businesses in Africa the same price and speed as businesses expect in the US and Europe.
Role
Who you are
- Fluent in French
- Fluent in English
- 2-5 years’ work experience
- Highly organised
Desirable
- “No task too small” mindset
- Previous experience at early-stage VC-backed start-up, or at top-tier consultancy, etc
- Previous experience working in or with emerging markets
- You care about our mission and believe the current situation facing African businesses is unfair
- Hungry for high pace, rapid growth, broad exposure, and autonomy
- Bonus points for high proficiency in: SQL, Wolof, book-keeping — or other unusual skill / interest
What the job involves
- You will join our 10-person team at a fast-growing seed-stage fintech
- Reporting to the Founding BizOps Manager, this role will sit at the center of our operations function, managing customer payments, troubleshooting problems with payments, analysing data, improving our payment systems, managing relationships with our banks, and building the operational engine that delights customers.
- Manage customer payments, including initiating payments, ensuring we always have sufficient liquidity in the right places, ensuring money is collected from customers on time, ensuring we have the right documentation to support each transaction, and responding to queries from our banks
- Troubleshoot and solve difficult payment issues, working directly with our customers and banks to resolve them
- Analyse performance against payments KPIs, identify systems and process improvements, and implement them
- Track and analyse competitors’ prices
- Manage our bank partnerships, including applications to new banks
- Work on one-off projects, e.g. china payments optimisation, API integrations with bank partners, implementing new payments technologies, etc
- Start date: May 2025 - we are aware people will have notice periods, and will adjust as needed
Application process
- Deadline to Apply: 16 May 2025 at 00:00 BST
Our take
In Africa, goods importers pay as much as 10% to settle their invoices - and wait weeks for the payment to arrive. Capi is setting out to combat this, with its international payments platform built specifically for importers in Africa.
Through the platform, users can pay suppliers in EUR, UDS or GBP. All at competitive rates and with settlement in just 24 hours. This is a significant improvement to the present situation, which makes Capi stand out almost by default.
With strong support from investors, with a 17.2 million euro Series A raise in 2025, Capi is in a good position to broaden its impact in the future, as it strives towards a future where African companies have the same quality of payments as in the US and Europe.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Challenging work
"Capi is trying to solve a massive challenge in financial services by supporting African SMEs paying their suppliers, therefore the work is always..."
Funding (1 round)
Feb 2025
$19.4m
SERIES A
Total funding: $19.4m
Company benefits
- Paid time off (20-25 days depending on market)
- 4 weeks of work from anywhere in the world
- Hardware provided (MacBook)
- Pension Scheme — 3% employer contribution on entire salary (not just pensionable earnings)
Company values
- We go the extra mile for customers Capi serves businesses in emerging markets: their needs, struggles, and insights drive everything we do. We go the extra mile to understand our customers’ problems, spending time in their warehouses, down at the port, at trade fairs, or drinking tea with them. As we scale, it will become harder to stay close to every entrepreneur we serve, but we will invest in the people and systems to do this.
- Always be curious We thrive in complexity across cultures and contexts, from supplier hubs in Yiwu to bustling markets in Lomé. There is no “business as usual” and our assumptions won’t guide us — only our curiosity can. This curiosity isn’t just about others — it’s also about ourselves. We build from first principles, question our biases, and aren’t afraid to ask stupid questions. This is what fuels innovation, builds trust, and ensures we’re solving the right problems in the right ways.
- Move fast and don’t break things We act with urgency, ensuring our customers, partners, and regulators experience high-quality and timely service. When obstacles slow us down, we do what it takes to get back on pace, like getting on a plane or joining a whole-team sprint. We prioritise getting things done over perfection — but in a regulated industry that’s not always possible, so we constrain our speed with prudence and good judgment.
- Build resilience from hard things We recognise that we are addressing inherently hard problems and that set-backs occur regularly. When they do, we remain calm and solutions focused. When we make mistakes, we own them and learn from them openly. Our mission will take time to achieve and so we support one another to stay resilient, both mentally and physically, ready to face the next challenge together.
- Extraordinary talent, no egos Our mission is too important (and difficult) to hire anyone but the best performers. We seek people who are default owners and extraordinarily effective. We also believe that how we achieve our mission matters: we leave ego at the door, put team before self, and believe no task is beneath us.
Company HQ
Old street, London, UK
Leadership
Mitch R.
(Co-Founder & CEO)Venture Partner at Pioneer Fund, former COO/CFO/GC at Taptap Send, and was Regional Director and Evaluation Lead at GiveDirectly.
Phil Efstathiou
(Founding Engineer)Also Founder at Osma, co-founded and was CTO at Alva and was a Software Engineer at Babylon Health and Thriva Health.
Scott Liddle
(Co-Founder)Previously Head of Markets (CRO & CMO) at Taptap Send, Founder at SpareHand and Director of Policy at Rory for London.
Tom Watson
(Co-Founder & CTO)Co-founder and CTO at Capi Money (YC S23). On the side I am the Co-founder, MD and Developer at P4SD. A 2019 Forbes 30 under 30 for Europe in Technology. Previously co-founder and CTO of Hubble.
People progressing
Previously with ReD Associates, and then Central Growth Lead at Taptap Send; promoted from Commercial Lead to Head of Growth at Capi.
Founding Engineer at Capi, promoted to Head of Product.
Salary benchmarks
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Diversity, Equity & Inclusion at Capi
Emily Richie (Talent Lead)
- The Capi Money Group (“Capi”) is committed to the principle of equality of opportunity and diversity and recognises that employees, contractors or customers should not experience discrimination on any grounds. To promote equality and diversity in the organisation Capi commits to encourage equality, diversity and inclusion in the workplace. We are dedicated to an environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. We are working hard to create a diverse and inclusive working environment at Capi. Capi is dedicated to conducting its business with the utmost commitment to ethics and the highest standards of integrity. We currently have team members from 12 different nationalities, with a team that is currently 60% male and 40% female identifying, with a goal to be 50/50 in the next 12-18 months.
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