First Line Risk & Control Manager, Updraft
Credit card debt consolidation loans
Job no longer available
Credit card debt consolidation loans
21-100 employees
Job no longer available
21-100 employees
Company mission
To help people break up with their credit cards and better manage their money.
Role
Who you are
- Experience: Strong background in complaints and quality assurance within Consumer Lending
- Start-Up Culture: Familiarity with start-up culture and comfort with fast-paced, evolving environments
- AI & Automation: Proven track record of improving efficiency through use of AI and automation
- Leadership: Proven experience in leading teams and managing cross-functional initiatives
- Communication: Strong interpersonal skills to collaborate with stakeholders and provide updates to the leadership team effectively
- Previous experience with consumer finance, particularly in credit cards, personal loans, or buy-now-pay-later products
What the job involves
- We are looking for exceptional talent to join us on our next stage of growth with a compelling proposition - purpose you can feel, impact you can measure, and ownership you'll actually hold
- The role will lead Updraft’s strategic focus on ensuring Operations delivers for customers whilst remaining compliant with regulations
- The role will be responsible for complaints and quality assurance whilst also being the main point of contact for Compliance with regards to regulatory changes or requests
- We’re looking for someone who can take ownership of these areas and drive significant process improvement through automation and AI development
- The successful candidate will be able to set the overall strategy and identify relevant automation use cases through appropriate leadership and collaboration whilst being hands-on and having enough technical knowledge to work with Engineering to deliver on the changes
- The position is ideal for someone with experience in complaints and quality assurance within consumer lending, particularly within fast-paced, technology-driven financial services environments
- Complaints: Own Updraft’s complaints strategy. Able to respond to individual customer complaints whilst also progressing with automation of relevant use cases
- Quality Assurance: Define and execute Updraft’s quality assurance framework, prioritising automated approaches to maximise the breadth of testing
- Root Cause Analysis: Identify themes within complaints or quality assurance outcomes. Progress with changes to minimise customer impact
- 2nd Line Engagement: Provide relevant MI to Updraft’s 2nd Line Compliance team to demonstrate the effectiveness of controls within Operations
- Strategic Leadership: Define and execute the overall Risk & Control Strategy to maximise both performance and efficiency
- Process Optimisation: Lead on automation and AI development, identifying use cases, building solutions and continually improving through testing
- New Product Development: Engage in new product discussions, providing the voice of the customer to ensure good customer outcomes
- Team Management: Lead, mentor, and grow a team, fostering a culture of accuracy, efficiency, and customer-centric decision-making
- Collaboration and Stakeholder Management: Work closely with Data Science, Engineering, Compliance, and customer facing teams to ensure decisions support both customer outcomes and regulatory standards
Our take
Credit card interest rates are near historic highs, while everyday costs and seasonal spending are pushing more people into revolving debt. It's an environment where balances can quietly grow, and that's the gap Updraft is aiming to fill. Founded by former HSBC lending head Aseem Munshi, the London-based fintech is focused on making borrowing simpler, fairer and far less intimidating for consumers feeling the pressure.
It uses open banking and credit data to spot patterns of expensive borrowing across credit cards, overdraft, and buy-now-pay-later products, then steps in with a lower-cost loan to refinance that debt into one clear repayment. Its recent "In Too Deep" campaign, which features the UK's first "Financial Lifeguard", translated this idea into something human and relatable, showing just how small summer splurges can quickly tip budgets off balance.
And the company is gaining momentum too. Having raised £16M in funding, build a waitlist of more than 40,000 people and granted early access to thousands of users. With a leadership team spanning banking, data science and brand building, it's pairing strong financial fundamentals with smart storytelling, putting the company in a position for continued growth as more and more consumers look for better ways out of high-interest debt.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Dec 2023
$29.1m
EARLY VC
Dec 2022
$10.6m
SERIES A
Total funding: $99.6m
Company HQ
Paddington, London, UK
Leadership
Aseem Munshi
(Co-Founder & CEO)Prior to Updraft, Aseem ran the credit card and unsecured loan business for HSBC UK. Over 15 years experience in managing several multi-billion dollar consumer asset portfolios.
Share this job
View 1 more job at Updraft