IT Operations Technician, Tines
3 days a week in office
No-code automation for security teams
Open for applications
No-code automation for security teams
201-500 employees
Open for applications
3 days a week in office
201-500 employees
Company mission
To make the lives of security and operations teams on the frontlines easier.
Role
Who you are
- Tines is looking for an experienced IT Operations Technician to join us on a full-time basis
- 5-8 years experience in an IT Operations role working on enterprise grade cloud platforms
- Experience working in IT Operations support, with a keen interest in identifying root causes and implementing scalable solutions
- Expert level knowledge of MacOS
- Familiarity with other core enterprise applications such as HR platforms, and CRM tools
- Comfortable when using MacOS terminal command-line, and performing log analysis across different platforms
- Experience working autonomously, knowing when to escalate, and prioritizing competing work intake pipelines
- Excellent analytical & time management skills combined with the ability to work collaboratively with peers and business partners
- Excellent written and verbal English skills
- Familiarity with key IT processes such as Incident management, Change management, and Release management
- An automation mindset to help us scale all of these duties
What the job involves
- Reporting into our IT Manager based in Boston, MA
- Providing expert level IT operations support to all internal key business partners
- Administering a wide variety of Cloud platforms, including Google Workspace, Slack Enterprise Grid, Jira, and AWS
- Manage all IT logistics services for the EMEA region, including purchasing of equipment, inventorying and shipping, and IT asset lifecycle management
- Evaluating all IT operations services and identifying opportunities to automate workflows using the Tines platform
- Developing and executing projects aimed at enhancing IT service delivery at Tines
- IT endpoint management using our MDM platform (JumpCloud)
- Dealing with local technology vendors and customer success managers as required
- Act as a point of escalation when engaging with external support teams across our suite of enterprise applications
- Engage and collaborate with key internal stakeholders assisting with integration and automation initiatives on platforms that they manage (Salesforce, Bamboo HR, Zendesk)
- Comfortable supporting AV room technology, including Zoom rooms and various conference room end points
- Comfortable doing first level troubleshooting on IT office infrastructure such as structured cabling networks, routing & switching, and WiFi access points and controllers
Our take
Burn-out among security analysts is a real and present challenge to many enterprises. Tines's automation platform solves this problem by automating outdated, slow and complex manual security processes.
The company's solutions are designed to save security teams valuable time and energy, allowing them to focus on more business-critical tasks. The value of this offering is clear, and has seen the company serve an impressive range of clients including OpenTable and Box.
In a relatively short space of time, Tines has proven itself to be a market leader, and has raised substantial funding across a number of rounds. The latest investment will be used to broaden the company's technological capabilities and expand its global reach, ensuring that it remains at the forefront of the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2025
$125m
SERIES C
Apr 2024
$50m
SERIES B
Total funding: $271.1m
Company benefits
- Startup equity & extended exercise window
- Matching retirement plans
- Home office setup
- Private healthcare plans
- 25 days annual leave
- Extra company holidays
- Generous parental leave programs
- Flexibility in how and where you work
- Phone and home Internet allowance
Company HQ
Dublin, Ireland
Leadership
Eoin Hinchy
(Co-Founder & CEO)Was a Senior Information Security Engineer at eBay, and Senior Director of Cyber Security at DocuSign.
Thomas Kinsella
(Co-Founder & CCO)Was an IT Security and Forensics Specialist at Deloitte, and Lead eCrime Investigator at eBay. Worked as Senior Director of Security Operations at DocuSign.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 7 more jobs at Tines