UX Researcher, Retool
$164.6-251.9k
+ Equity & Bonus for eligible roles
3 days a week in office (Hamm's Building, CA)
Low-code internal tools building software
Be an early applicant
Low-code internal tools building software
201-500 employees
Be an early applicant
$164.6-251.9k
+ Equity & Bonus for eligible roles
3 days a week in office (Hamm's Building, CA)
201-500 employees
Company mission
Retool's mission is to create the future of internal software by making software development for engineers simpler and more accessible.
Role
Who you are
- 5+ years of experience in UX research, human-centered design, or a related field, ideally in B2B or technical product environments
- Proven ability to independently lead and execute a wide range of research methods, both qualitative and quantitative
- Strong synthesis and storytelling skills—you can distill ambiguity into clarity and make insights resonate with diverse audiences
- Experience shaping product direction through early-stage generative research and iterative usability testing
- Comfort working in ambiguous problem spaces and a bias toward action—you're as strategic as you are scrappy
- Deep curiosity about how complex systems work, especially technical workflows or developer tools
- Familiarity with interpretive frameworks from HCI, behavioral science, or design thinking
- Excellent collaboration and communication skills—you know how to bring others into the process and rally teams around user insights
- A track record of building research practices, mentoring others, or influencing org-wide research culture
- Ability to manage multiple priorities, scope projects appropriately, and deliver high-quality work on time
What the job involves
- As our first dedicated UX Researcher, you won’t just influence what we build—you’ll define how we build it
- This is your chance to lay the foundation for a research practice at the heart of one of tech’s most transformative shifts: the fusion of developer tools and AI
- Retool is rapidly becoming the application layer for AI—where the power of models meets the flexibility of custom software
- As this frontier evolves, so do the questions: What workflows will emerge. What pain points will persist—or be created anew. And how do we design tools that make complex AI capabilities feel intuitive, even delightful?
- That’s where you come in
- You’ll lead exploratory research into novel AI-human workflows, ground product decisions in deep user insight, and chart the path forward in a space where few maps exist
- From untangling technical processes to revealing latent needs across diverse customer teams, your work will turn ambiguity into clarity—and clarity into action
- You’ll be joining a tight-knit, high-performing team of designers, engineers, and product thinkers who value curiosity, rigor, and a strong point of view
- We’re not just solving for today—we’re reimagining how software gets built in the era of AI. Your research will light the way
- You’ll define and lead the research roadmap in close collaboration with product and design leadership, identifying the questions that matter most for shaping strategy and delivering impact
- You’ll plan and conduct quantitative, qualitative, and generative research using a range of methods—interviews, usability testing, field studies, surveys, logs analysis—and synthesize findings through frameworks from HCI, behavioral science, and design thinking
- By triangulating insights from across user research, product usage, support, and market signals, you’ll surface patterns that lead to actionable, meaningful change
- You’ll distill complex data into clear, compelling stories for teams across the org—from product and engineering peers to executive stakeholders
- You’ll facilitate workshops, lead design sprints, and partner with cross-functional teams to ensure research doesn’t just inform the work—it accelerates it
- As our foundational researcher, you’ll also play a key role in shaping our research practice: mentoring teammates, evolving our processes, and helping embed user-centered thinking across everything we do
- All the while, you’ll balance multiple projects with thoughtfulness and speed—ensuring that our team moves fast and moves smart
- And most importantly, you’ll champion the voice of the user in every room, helping make research not just a function, but a force multiplier for product excellence at Retool
Our take
Retool allows developers to build internal applications quickly using a complete set of ready-made building blocks. These internal applications can be used to display company data from a range of sources, including Redis, Salesforce, Google Cloud, and Slack.
For a monthly fee, the platform enables companies to save time that they would have otherwise spent on developing their own internal applications. Retool brands itself as 'low-code,' meaning that it is easy to use and customize. There is a huge demand for systems that allow teams to analyze the data they already have. Retool already counts brands such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz as customers.
Retool was founded in 2017, and the company is now valued at over $1 billion. Founded by Oxford graduate David Hsu, the management team includes ex-Stripe and ex-Airbnb employees with plenty of experience in taking a company from a start-up to a global brand. Retool was awarded $45 million in Series C in 2022, which it is using to expand its workforce, tweak its platform, and develop new products.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2022
$45m
SERIES C
Dec 2021
$20m
SERIES C
Total funding: $165.2m
Company benefits
- Competitive healthcare, dental and vision benefits
- Breakfast, lunch and dinner at our San Francisco and New York offices
- $1,200 annual stipend for anything learning-related (books, conferences, classes, etc.)
- $1,000 work-from-home-setup stipend
- Flexible PTO
- Family planning support and paid parental leave
- 401(k) Matching
- Mental health and wellness benefits
Company HQ
Civic Center, San Francisco, CA
Leadership
David Hsu
(CEO)David studied Philosophy and Computer Science at the University of Oxford, before founding Retool in 2017. He has served as CEO ever since.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 30 more jobs at Retool