Solutions Architect, Sendbird
3+ days a week in office
AI customer exprience platform for enterprise
Open for applications
AI customer exprience platform for enterprise
201-500 employees
Open for applications
3+ days a week in office
201-500 employees
Company mission
To power every meaningful conversation in the world - whether human to human, or human to AI.
Role
Who you are
- Solution minded- You can listen to the customer, understand their needs and how to address them with Sendbird technology
- Passionate about technology - You’re always eager to learn the latest technologies and you love to dabble in a variety of languages
- Proactive with engagement - You like to surprise and delight customers by staying one step ahead, driving engagement and proving value
- Effective communicator - You have excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences at any level
- You are a native English speaker and culturally fluid who can cover, AMER East and EMEA
- You have at least 5+ years of professional experience as a full-stack engineer or solutions/customer engineer
- You are able to travel as needed to do onsite visits (up to 20% of time)
- You have solid programming experience with at least one programming language such as JavaScript, Swift, Objective C, Java, Kotlin, or C#
- You have proven knowledge of at least one web or mobile platform such as iOS, Android, React Native, React, or Angular
- You can manipulate basic web technologies (HTTP, HTML, WebSocket, etc.)
- You are able to guide a good UX design on customer chat implementation
- You can debug and troubleshoot complex systems in web servers, databases and mobile devices
What the job involves
- We are looking for a Solutions Architect to collaborate across Sales, Customer Success, and Product groups to deliver innovative, flexible, and scalable solutions to our customers
- This is a unique opportunity for someone who wants to work directly with customers while delivering value through technical solutions
- The Solutions Architect is someone who is flexible with different technologies, a quick learner, and is looking to be the voice of customers when collaborating with the Product team
- This is an ideal role if you are passionate about designing and building technical solutions, and are comfortable speaking with developers, product managers, and C-level executives
- This role reports to our Global Head of Technical Services who is based in our San Mateo, CA headquarters
- Enable customers - You will work with our Customer Success and Sales teams to educate customers on how to best use Sendbird
- Lead implementation design - Consult with customers on technical and UI design to architect efficient and scalable solutions to deliver the best user experience
- Build vertical solutions - Build tools and vertical solutions with Sendbird for customers as the need arises such as third-party integrations
- Gather product feedback - Provide customer feedback to product teams and work together to close product feature gaps
- Write technical resources - Write blog posts, tutorials, and documentation to make the adoption of Sendbird more accessible to developers
- Coordinate projects - Help manage projects with multiple stakeholders, both internal or external, to ensure timely and successful launches of Sendbird integration
- Become a domain expert - Follow the latest trends and features in the Ai agent and messaging domains. Act as a trusted advisor for our customers when it comes to best practices for implementing these technologies
Salary benchmarks
Our take
Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, and optimized customer support.
The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Delight.ai, the first branded AI concierge built on long-term memory.
Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$100m
SERIES C
May 2019
$102m
SERIES B
Total funding: $273m
Company benefits
- Be Your Best Self: A generous all-in-one wellness benefit. Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles.
- AI Citizenship: As an AI-first company, we are sponsoring all members with real budget to adopt various AI software to 100x productivity and creativity.
- Generous PTO: In addition to paid holidays, accrued vacation and sick leave, employees get paid volunteer time off, and a good amount of family or paternal leave.
- Rest & Rejuvenate: Take a non PTO day off to enjoy your birthday or just to relax and refresh yourself.
Company HQ
Downtown, San Mateo, CA
Leadership
John S. Kim
(Co-Founder & CEO)John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.
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