Solutions Architect, Sendbird
3+ days a week in office
AI customer exprience platform for enterprise
Job no longer available
AI customer exprience platform for enterprise
201-500 employees
Job no longer available
3+ days a week in office
201-500 employees
Company mission
To power every meaningful conversation in the world - whether human to human, or human to AI.
Role
Who you are
- You hear a customer's problem and immediately start designing an AI powered solution
- You get genuine satisfaction from helping a developer have a breakthrough, not just closing a ticket
- You proactively surface AI driven best practices before customers need them
- You follow the AI agent and messaging space because you find it genuinely fascinating
- You can simplify complex AI concepts for a C-suite, then flip to deep technical mode five minutes later
- You use AI to ship documentation and tutorials faster and at higher quality
- You're comfortable owning multi-stakeholder projects without a project manager shadowing you
- You use agentic tools like Claude Code or OpenAI Codex to build rapidly, and string together APIs and middleware like Make, Zapier, or n8n to eliminate toil
- 5+ years as a full stack engineer or in a solutions/customer engineer role
- Hands-on experience with RESTful APIs, web and mobile technologies, and databases
- Ability to debug and troubleshoot complex systems across web servers, databases, and mobile devices
- Solid programming experience in at least one of: JavaScript, Swift, Objective-C, Java, Kotlin, or C#
- Proven experience with at least one of: iOS, Android, React Native, React, or Angular
- Demonstrated comfort with AI coding tools such as Claude Code, GitHub Copilot, or Cursor
- Fluency in English (native or equivalent), covering AMER East and EMEA markets
- There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you
What the job involves
- You don't just explain the technology you shape how customers build with it. If you want a role where your technical instincts and engineering prowess directly influence product direction and customer outcomes, keep reading
- The AI agent space is moving fast, and customers need more than a vendor. They need a technical partner who helps them build the right thing, the right way. The gap between "we integrated it" and "it actually works beautifully" is enormous. That's where you come in
- You'll sit at the intersection of Sales, Customer Success, and Product, translating customer reality into AI driven solutions. You'll use AI agents, agentic coding tools, and custom workflows as primary instruments, not supplements. If you want a role where your work shows up directly in what customers ship, this is it
- As a Solutions Architect, you own the technical relationship with customers from initial design through launch. You'll consult on architecture, build integrations, and serve as the customer's voice inside Sendbird's product and engineering teams. This role is for someone who moves fluidly between a CTO whiteboard and an engineering team's code editor, and who reaches for AI tools first
- Architect AI powered solutions: consult on technical and UI design to build scalable Delight.ai implementations using AI agents and agentic workflows
- Enable customers alongside your CX partners: run demos, workshops, and technical sessions including hands on AI agent integration guidance
- Build vertical integrations: develop tools and third party integrations using agentic dev tools and middleware to iterate faster than traditional methods
- Close product feedback loops: surface customer patterns to the Product team using AI-assisted synthesis and collaborate on closing feature gaps
- Create technical content: write blogs, tutorials, and documentation using AI tools to produce and maintain content at scale
- Drive project launches: coordinate multi-stakeholder integrations to get Delight.ai live on time, automating status tracking and reporting where possible
- Become the AI CX domain expert: track trends in AI agents and conversational interfaces and advise customers on implementation best practices
- This role reports to the Global Head of Technical Services, based in San Mateo, CA
Salary benchmarks
Our take
Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, and optimized customer support.
The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Delight.ai, the first branded AI concierge built on long-term memory.
Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$100m
SERIES C
May 2019
$102m
SERIES B
Total funding: $273m
Company benefits
- Be Your Best Self: A generous all-in-one wellness benefit. Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles.
- AI Citizenship: As an AI-first company, we are sponsoring all members with real budget to adopt various AI software to 100x productivity and creativity.
- Generous PTO: In addition to paid holidays, accrued vacation and sick leave, employees get paid volunteer time off, and a good amount of family or paternal leave.
- Rest & Rejuvenate: Take a non PTO day off to enjoy your birthday or just to relax and refresh yourself.
Company HQ
Downtown, San Mateo, CA
Leadership
John S. Kim
(Co-Founder & CEO)John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.
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