Technical Support Specialist, Attio
$65-82k
Plus equity
Build the definitive CRM for the next generation.
Be an early applicant
Build the definitive CRM for the next generation.
21-100 employees
Be an early applicant
$65-82k
Plus equity
21-100 employees
Company mission
We are here to redefine CRM and ship powerful, groundbreaking features.
Role
Who you are
- 2+ years experience working in a technical support role for a SaaS product, and you are comfortable working remotely
- Experience working with a CRM
- Experience within a fast-pace startup environment.
- Excellent written and verbal communication skills, fluent in English, and a knack for distilling complex topics into simple guidance. Great writing is key to success in this role
- High degree of empathy, with the ability to understand and show care about the experiences and feelings of customers
- Innate curiosity and commitment to learning and understanding the ins and outs of the product, to get to the heart of customer feedback, and to identify root causes of issues
- Tech savvy and a lover of problem solving, using all resources available to find a resolution, but also willing to ask questions when you need help. You have a wide technical skillet that enables you to get up to speed quickly
- Proactive initiator of process improvements and solving for potential issues before they surface. Taking personal responsibility to push us forward
- Self-starter and independent learner who is motivated to perform well on a remote and distributed team
Desirable
- Experience working with CRMs, APIs or Zapier is a bonus!
- Bonus for experience in remote+distributed (across time zones) teams
What the job involves
- Support Attio customers with accurate and efficient answers, resolutions and resources
- Provide fast and friendly technical support to customers through emails, chat, and video calls, adhering to Service Level Agreements (SLAs) between European and US business hours. Supporting customers in the queue is your core responsibility
- Accurately and efficiently answer customer questions regarding Attio features
- Troubleshoot and document bugs, collaborating with Attio’s Engineering team until resolution
- Document customer feedback and requests, and advocate for the voice of the customer internally regarding Attio’s product development and roadmap
- Assist in developing and documenting support processes to improve efficiency and ensure customer satisfaction
- Contribute to the success of Attio’s scaled support initiatives, including Help Center content, empowering customers with best practices and helping them find their own answers
- Maintain an in-depth understanding of Attio functionality, including collaboration with other teams to learn about and prepare for new feature releases
Application process
- Stage 1. Review - Applications reviewed
- Stage 2. Screening | Call with Recruiter ~ 20 minutes
- Stage 2. Screening | Call with Hiring Manager ~ 30 minutes
- Stage 3. Interview | Exercise ~ Take home + 30 minute discussion
- Stage 3. Interview | Case interview ~ 30 minutes
- Stage 3. Interview | Founder call ~ 20 minutes
- Stage 4. Offer | Offer call ~ 20 minutes
Our take
The world of business software boasts countless tools, but Customer Relationship Management (CRM) hasn't caught up to technological innovations such as Large Language Models. These often clunky, unloved platforms stand at the heart of millions of operations, yet fail to capture the flexibility needed for modern commerce.
Aiming to revolutionise the way we interact with customers and manage relationships, Attio steps in to break free from the archaic CRM mold and build a system that's intuitive and adaptable. Prioritising live data insights and collaboration, Attio allows users to make informed decisions based on the ever-changing needs of their customer base. Its platform understands, learns and adapts to a company's data, creating a closed-loop system where every action will feed back, informing future decisions and constantly refining its understanding of a business.
With impressive Series B funding, Attio is on a direct path to further refine its platform, attract top talent, and ultimately, usher in CRM to the AI era. The future looks bright for Attio, with its innovative approach and growing momentum, the company stands poised to rewrite the rules of customer engagement and allow businesses to forge deeper, more meaningful connections with their clients. But this isn’t quite right. To take action, you need context. And to have context, you need data. The truth is that the next generation of CRM will need to be all three of these things. At Attio, we're building a CRM that doesn't just ingest data and act, but also understands, learns and adapts. It's a closed-loop system where every action will feed back into the system, informing future decisions and constantly refining its understanding of your business. Just as Salesforce ushered in the CRM for the cloud era, Attio will do so for the AI era. For the first time ever, CRM will finally be able to deliver on its promise to not just deeply understand your entire business, but to actively help you run it – and get better at doing so over time.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
36% female employees
Company
Employee endorsements
Growing fast
"Attio is growing fast - not only in terms of the team size but also the power of the product. There have been so many incredible new starters since..."
Funding (last 2 of 4 rounds)
Aug 2024
$33m
SERIES A
Mar 2023
$23.5m
SERIES A
Total funding: $86.8m
Company benefits
- 25 days holiday, plus any extra public holidays you get where you’re based
- Equity in a company with a huge trajectory
- Remote first, with a space in London for events, content creation, and those who like an office
- Regular team events, including our annual offsite, team sessions and dinners
- Discretionary training and productivity budgets
- New Apple hardware, and any other desk amenities that you may need
- Healthcare
Company values
- Build with love
- Context over control
- Challenge ideas, not people
- Break it down, amp it up
Articles
Leadership
Nicolas Sharp
(CEO)Founded Attio in 2017.
Alexander Christie
(CTO)They founded two B2B software companies of their own before joining Born.com as VP of Product and Engineering. They joined Attio in August 2017 to lead the engineering team.
People progressing
Joined as a Software Engineer in 2019. Promoted to Senior in 2021 and Staff in 2023.
Joined in 2022 as Product Designer, promoted to Senior Product Designer in 2024
Joined Marketing in 2019. Promoted to Growth Marketing Manager in 2021 and Head of Growth in 2023.
Joined in 2023 as Marketing Specialist. Promoted to Marketing Associate in 2024.
Diversity, Equity & Inclusion at Attio
- We're dedicated to building a company that champions the diverse world we live in. That means hiring a team rich in diverse backgrounds, perspectives and ideas
- We're committed to equal opportunity and treatment in all aspects of recruitment, selection and employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age or disability
Share this job
View 4 more jobs at Attio