Head of People Operations & Systems, CommerceIQ
$190-240k
Eligible for a bonus and equity (bonus eligibility is based on company performance and personal performance)
3 days a week in office (Mountain View, CA)
Machine learning and automation platform
Be an early applicant
Machine learning and automation platform
501-1000 employees
Be an early applicant
$190-240k
Eligible for a bonus and equity (bonus eligibility is based on company performance and personal performance)
3 days a week in office (Mountain View, CA)
501-1000 employees
Company mission
CommerceIQ's mission is to empower brands to move from analog to algorithms.
Role
Who you are
- 8+ years of progressive global HR experience in a high-growth environment
- 5+ years of people management experience
- 5+ years in HR programs, data analytics and/or operations management
- 3+ years experience as an HR systems administrator with HiBob, Paylocity, Carta, and/or Sequoia
- Bachelor's degree in Human Resources/Industrial/Organizational Psychology, Organizational Development, or a related field
- Progressive experience at a Series-C or later tech startup
- Analytical skills (in Google Sheets, Excel, SQL, and/or more sophisticated tools) that will allow you to independently turn data into insights and separate signal from noise
- Experience with both the administration and strategy of HR systems
- Experience identifying, assessing, and implementing new HR systems
- Experience integrating and optimizing those systems on an ongoing basis
- Experience managing contracts, budgets, and vendors
- Experience managing employee benefits enrollment
- Strong understanding of payroll-related laws and regulations, as well as HR Compliance
- Experience partnering with Finance to make payroll-related changes for employees
- Excellent communication skills with the ability to share complicated details about processes, programs, and company priorities clearly and concisely both written and verbally
What the job involves
- The Head of People Operations & Systems will be responsible for overseeing the HR operations, systems, and processes that drive efficiencies in order to scale globally
- This position reports to the Chief People Officer
- It is a key role that will build new approaches to deliver a great employee experience, and aim to implement global HR Operations strategies across all our countries (India, UK, US) as we continue to grow
- We’re looking for someone who knows what is possible from a global HR operations, systems processes, and infrastructure perspective and is ready to help create this at CommerceIQ
- The work you do here will have a noticeable and direct impact on the development of the company
- In this role you will help to ensure all core HR and Recruiting services work effectively and efficiently for our candidates, employees, and people managers (e.g. Recruiting, Onboarding, Transfers, Exits)
- You will also set goals and KPIs, simplify, optimize, and automate processes, implement robust knowledge management, and generally run an operationally excellent organization
- Build critical HR infrastructure on a global scale that enables CommerceIQ’s future successful growth
- Provide leadership, support, and guidance to direct and indirect reports across multiple regions to ensure global alignment
- Lead our efforts to streamline our HR systems and processes - improving operability of our HRIS system, automating workflows and approvals, and creating and monitoring audit controls for compliance and accuracy
- Develop, evolve, implement and lead all People Operations functions, including onboarding / offboarding, compliance, program management, immigration, leave management, people analytics and systems
- Own the delivery, documentation, and effectiveness of core People processes, systems of record, and communication protocols with other functions such as Finance, Payroll, and Legal
- Maintain compliance with local, state, and federal employment laws and regulations for global workforce
- Build dashboards that use metrics and analytics to create insights and keep executives informed on progress and decisions through simple and effective communications, presentations, and people analytics
Our take
CommerceIQ is an omnichannel eCommerce management platform that leverages machine learning, analytics and automation to increase user sales. By deriving and aggregating in-depth insights from sales, marketing, and competitor intelligence data, its software then generates recommendations and automates actions to fuel growth.
Having started out primarily on Amazon where it’s now an Advertising Partner - partially due to CEO Guru Hariharan’s previous with the online retail giant - the company has since expanded to cover Instacart, Target and Walmart, and has recorded exponential growth in recent years, with both revenue and customers doubling in 2021. Kellogg’s, Nestle, Colgate and Whirlpool are all customers, a fact which would have contributed to a recent investment boost.
Not long ago, CommerceIQ joined the unicorn club and is investing its 2022 capital into accelerating the development of its unified retail eCommerce management platform. With the worldwide eCommerce growth expected to hit $7.4 trillion by 2025, and the company’s position as an aid for legacy companies rather than a disruptor, further success looks increasingly likely.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2022
$115m
SERIES D
Jun 2021
$60m
SERIES C
Total funding: $195.5m
Company benefits
- Learning & Development - Growth is important. That’s why we provide a dedicated learning budget to support your growth and development
- Competitive Pay - Come join our team and you’ll receive a generous benefit package that takes care of your family and you, including Medical, Vision, and Dental insurance, a 401K and more
- Equity - At CommerceIQ, you’ll have skin in the game with our equity awards. When we win, you win
- Unlimited PTO - We believe in creating an environment that helps you be your absolute best, whether it means taking a break to climb Mt. Rainier or pampering yourself on a cruise
- Work/Life Balance - Every last Friday of the month is off! We know there is a time to work and there is a time to leave work behind. At CommerceIQ, we offer flexible hours
Company values
- Customer Obsession - We delight in bringing value to our customers, helping them transform and focus on what matters most – even if that means challenging them in order to arrive at the best outcome
- Take Ownership & Deliver Results - We do not get stuck in analysis paralysis. We make decisions quickly even with imperfect data. We move fast to capture the advantage of truly unique ideas and test, learn, fail fast, and innovate
- Dive Deep - We operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdotes differ. No task is beneath us
- Curiosity & Self Learning - We demonstrate a passion for learning and always seek to improve ourselves. We are curious about new possibilities and act to explore them
- Win as a Team - We are building a long-term company and how we work and play together matters. Teams that have fun together and trust each-other make each other stronger, and are capable of persevering through hard times
- Take Ownership and Deliver Results - We hire owners and we trust them to make the best decisions on behalf of our customers and the company. Owners do not need permission prior to taking action, but also know when to ask for help. Owners own successes and failures
Company HQ
Mountain View, CA
Articles
Leadership
Guru Hariharan
(CEO)Started out as a Researcher at IBM. Was Manager of Amazon Seller Services and Director and GM of Global Marketplace Experience at eBay.
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