Sales Ops Specialist, Passes
$25/hour
4 days a week in office
Web 3.0 platform for creators
Open for applications
Web 3.0 platform for creators
21-100 employees
Open for applications
$25/hour
4 days a week in office
21-100 employees
Company mission
To empower creators to scale their content, own their audiences, and make more money than they could anywhere else.
Role
Who you are
- We’re looking for a motivated, data-minded and detail-oriented Sales Ops Specialist (Contract-to-Hire) to support both our Creator Acquisition (AE) and Creator Success (CSM) teams
- A strong communicator with a sharp eye for tone, timing, and personalization
- Comfortable with repetitive tasks but always looking for ways to make them smarter and more efficient
- Curious and data-minded, with an interest in using metrics to understand and improve performance
- Proactive, organized, and self-directed, but highly collaborative
- Familiar with (and excited by) the creator economy, digital media, and platform operations
- Bonus: You’ve dabbled in content creation or follow creators closely across platforms
What the job involves
- This is a full-time, 3-month contract-to-hire role designed for recent grads or early career professionals looking to gain experience at a fast-growing startup
- You’ll have the opportunity to work cross-functionally, supporting both outbound sales initiatives and creator success strategies. This role has potential to convert to a full-time role based on performance
- You’ll play a key role in activating lead lists, crafting outreach, optimizing internal tools, and helping build the resources that empower creators to succeed on Passes
- Use existing lead lists to engage creators via DMs and other platform-native touchpoints
- Craft personalized, strategic outreach messages that capture attention and drive responses
- Run A/B tests and message experiments to boost reply rates and improve targeting
- Track outreach performance, identify trends, and suggest optimizations to increase qualified meetings
- Build and refine internal tracking tools (Google Sheets, Notion, Airtable, etc.) to monitor outreach effectiveness
- Assist AEs with updating pitch decks, creator case studies, and other outbound sales materials
- Partner with CSMs to improve onboarding documentation, FAQs, and training content
- Contribute to cross-functional initiatives that strengthen internal processes and reduce manual work
- Join team meetings and assist with special projects across Sales, Success, and Ops
- What You’ll Learn:
- How to balance structure, creativity, and experimentation in high-volume outreach
- How to personalize messaging across different creator types, verticals, and platforms
- How outreach data feeds into broader Sales and Success strategies
- How scalable playbooks, templates, and systems are built and improved over time
- How to work cross-functionally while owning meaningful, portfolio-worthy projects
- Reports to: Acquisitions Team Lead
Our take
Traditionally, nearly all media was created and controlled by a few central organizations. Then, the internet came along and platforms like YouTube and Facebook democratized content creation while controlling distribution. Now, with the advent of blockchain technologies, Passes is attempting to decentralize power to the creators themselves.
The company delivers a Web 3.0 platform for creators to scale their content and own their audiences. In theory, this should be a dream for creators and consumers alike. However, so far Web 3.0 platforms have found that in practice it is difficult to onboard users.
Passes must ensure that its platform is easy to use and has competitive capabilities if it is to see good adoption levels. Its acquisition of rival monetization platform Fanhouse was a step in the right direction. And a strong Series A funding round will be used to grow its team and add additional creator revenue streams to the platform.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Flexible work hours, with the option to work in-person at NYC or Miami offices
- The chance to work on a world-class team of former founders and engineers who have scaled companies to >$7.5b in value
- Equity and token allocation
- Unlimited PTO
- 401k & top-tier health insurance benefits (equivalent to Big Tech companies coverage for Medical, Dental & Vision)
- Occasional paid travel costs to events and off-sites
Company HQ
Brickell, Miami, FL
Leadership
Lucy Guo
(CEO)Current Founder and General Partner of Backend Capital, an early-stage fund focused on backing engineers. Previously co-founded Scale AI (Y Combinator S16) and was a product designer at Quora and Snapchat.
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