Senior User Research Manager, Monzo
£90-130k
+ Stock options
More information about location
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
£90-130k
+ Stock options
More information about location
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You have experience working as a User Researcher in a high growth product or technology organisation
- You have had a significant impact on products and services
- You’re an experienced coach, mentor and leader of seasoned User Researchers
- You have experience teaching and coaching non-researchers about research
- You’re happiest when the people in your teams feel supported, are growing, and can work effectively
- You have an approachable and supportive leadership style when you’re needed, but you’re also able to empower direct reports to work autonomously
- You’ve managed high performers, and resolved performance issues
- You’ve built and shaped hiring processes directly
- You have demonstrable experience making decisions that promote diversity and inclusion
- You are a research leader who leverages their depth of experience and expertise to deliver exceptional customer outcomes through the work of the individuals, teams and projects you lead
What the job involves
- We’re looking for someone who will enable 5-9 talented researchers working in 2-4 different collectives
- You’ll span several parts of our organisation: you might be responsible for features in our personal account (like investments or payments), as well as features relating to financial crime, and customer service
- There is a lot of scope for growth in this role. Building and delivering different types of research strategy for distinct areas and stakeholder groups will give you a deep understanding of the business and an important role in our company strategy
- Having a direct impact on our live product and shaping our product strategy
- Being an active member of Product leadership in your Collectives
- Increasing visibility of key research insights
- Being a visible thought-leader for all Tech disciplines
- Managing a team of User Researchers
- Hiring brilliant, diverse User Researchers, and ensuring a smooth onboarding process for them
- Developing sustainable ways of nurturing all talent within the Research team
- Leading forums that allow the whole research team to feed into decisions and shape the team
- Scaling team systems and processes as we grow (working with Research Ops on this too)
- Continually raising the standard of research through timely feedback, and improved
- Processes and rituals
- Scaling impact across the organisation
- Working in partnership with the Director to make sure everyone in the research team is working on the highest impact areas, and individuals have autonomy to make those decisions where possible
- Understanding your direct reports well, so you can place them where they fit, for impact, growth and happiness
- Engaging closely with product decision making in your areas
- Driving product improvements through to fruition
- Shaping our product strategy
- Providing support for around 4-8 direct reports, through clear development goals, timely updates and feedback, and regular 1:1s
- Help shaping development practices, like and progression frameworks, across the wider team
- Taking an active role in our Design Leadership team, alongside our VP Design, Research Director, Product Design Directors, and Senior Research and Design Managers
- Continually educating everyone at Monzo, including senior stakeholders, on who our customers are and what research can be used for
- We are currently a team of 18 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross functionally with our Product Design, Product Management and Engineering teams. Our organisation is led by Katherine Vaughan, our Director of Research. Research Operations is led by Saskia Leibenberg
Application process
- Our interview process involves 3 main stages:
- Recruiter call (30 minutes)
- Research Leadership & Ways of Working (1 hour)
- Final loop: People Management (1 hour) + Influence and Impact (1 hour)
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million customer active users. The company faces competition as more traditional banks, such as Goldman Sachs and JP Morgan, have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$428.8m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company values
- Be hard on problems, not people 🙌 We create supportive communities to help people thrive.
- Make a difference 🚀 We solve real problems, working on things that have the biggest impact for our customers and each other.
- Help everyone belong 🤗 We’re building a bank for everyone. We embrace differences and make sure everyone feels welcome.
- Think customer first; grow Monzo safely 🥕 We always do what's best for customers. It's the right thing to do and the safest way to grow.
- Default to transparency 🎤 We’re open with each other and customers unless we have good reason not to be.
- Think big, start small, own it 🌲 We’re ambitious and shoot for the moon, working iteratively to get the best results.
Company HQ
City of London, London, UK
Articles
Leadership
Jonas Templestein
(CTO)Founder of HipDial. Former Software Engineer at Starling Bank.
People progressing
Joined in the Customer Operations team. Moved to be a Financial Crime Analyst after 5 months. Then moved again to be a Business Analyst after 2.5 years. Currently working as a Senior Product Manager.
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