Senior Enterprise Customer Success Manager, HOVER
$187-231k
OTE
$140-173k
BASE
+ Equity
More information about location
3+ days a week in office
Smartphone 3D modelling for homes
Open for applications
Smartphone 3D modelling for homes
201-500 employees
Open for applications
$187-231k
OTE
$140-173k
BASE
+ Equity
More information about location
3+ days a week in office
201-500 employees
Company mission
To disrupt the home improvement industry and reinvent the homeowner experience by building the world's most comprehensive and accurate physical property data set.
Role
Who you are
- 5+ years of experience as a Customer Success Manager and/or Account Manager or relevant role
- Ability to develop robust enablement plans based on a customer's workflow and requirements
- Proven track record of upselling or retention in enterprise accounts
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (Salesforce, Excel, G-Suite)
- Solution-oriented sales philosophy built around asking questions, listening, GAP and Challenger selling methodologies
- Great attitude, with a commitment to being an excellent team mate and cultural contributor
- Property & Casualty Insurance experience a nice to have
What the job involves
- As a Senior Enterprise Customer Success Manager at Hover, your responsibilities will be primarily focused on growing and strengthening relationships with Hover's enterprise Insurance partners
- As the team attracts new insurance partnerships, you will manage customer success and growth within assigned partners and develop strong relationships with key stakeholders across various business, training, and project management teams
- In this role, you will be responsible for running pilot programs, developing and executing enablement plans to successfully roll out Hover's solution within new accounts, answering customer requests, identifying growth opportunities within customer relationships and managing customer contract renewals
- You will also work closely as the liaison between cross-functional teams at Hover, including Sales, Product Development, Engineering, Finance, and Production departments
- Lead and manage all pilot programs including weekly progress meetings between technical and business units
- Lead and manage customer rollouts and customer renewals
- Manage client expectations, and ensure the timely and successful delivery of Hover’s solutions according to customer’s needs and objectives
- Strengthen existing account utilization, and identify opportunities for account growth
- Develop trusted advisor relationships with key stakeholders, executive sponsors, and field staff
- Become the Subject Matter Expert on the Hover platform features and functionality, as well as the Go-To-Market approach
- Clearly communicate the progress of monthly & quarterly initiatives to internal and external stakeholders
- Build QBR decks that show client growth and success
- Forecast growth and track key account metrics
Application process
- Please submit resume in PDF Format
Our take
Hover sets out to disrupt the exterior home improvement industry with a platform that enables homeowners to turn basic photos of their property into full 3D models. The platform uses up to eight ground-level photographs of the property, which are patched together into a three-dimensional image.
This image, which is layered with information on materials and dimensions of the structure, can then be used by insurance companies to assess and price damage, without the need to dispatch an inspector.
Hover has had over one million app downloads and following series D financing in 2020, the company has invested in enhancing its 3D data platform whilst expanding its eCommerce efforts. In 2022, Hover was named one of CB Insights Top 50 innovative Insurtech companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2020
$60m
SERIES D
Apr 2019
$25m
SERIES C
Total funding: $127.3m
Company benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited PTO for exempt employees and PTO accrued at 3 weeks per year for non-exempt employees
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Company HQ
Financial District, San Francisco, CA
Leadership
AJ Altman
(Founder & CEO)Majored in Computer Engineering at Notre Dame before joining Intel as an engineer. Was a consultant to the US Department of Defense and an infantry officer in the Marine Corps.
Ross Hangebrauck
(Co-Founder & Chairman of the Board)Was Managing Director of Almaz Capital from 2013 to 2019. Also co-founded North Vector and is Director of Dabbl.
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