Technical Writer, DeepIntent

• 2–3 years of experience in a technical writing, documentation, or content-focused role
• Strong ability to distill complex technical concepts into clear, user-friendly language approachable for both technical and non-technical audiences
• Demonstrated experience with information architecture, including structuring and organizing content for discoverability and ease of use
• Proven ability to interview and work with subject-matter experts to gather information and affirm content accuracy
• Comfort navigating ambiguity, managing multiple projects simultaneously, and meeting deadlines in a fast-moving environment
• Familiarity with Agile or Scrum workflows, including working within sprint cycles and release cadences
• Strong portfolio demonstrating a range of documentation types and audiences
• Experience with or interest in AI tools, chatbot training, or prompt-based content workflows
• Exceptional written communication and attention to detail

Desirable

• We're looking for a skilled Technical Writer to own documentation across the full content lifecycle, from customer-facing help content and in-platform guidance to internal process documentation and UX copy. You'll work cross-functionally with product, engineering, design, marketing, and customer-facing teams to make complex systems clear and accessible for a range of audiences
• Write and maintain external user guides, help content, and customer-facing documentation that make our product easy to understand and use
• Develop internal process documentation and best practices content to support consistency and knowledge-sharing across teams
• Collaborate with design teams to write clear, concise UX copy, including tooltips, error messages, and microcopy
• Create release notes that communicate new features and product updates clearly at launch
• Build and publish in-platform guidance, including release announcements and technical advisories
• Train and improve AI tools, including chatbots and agents, on new and existing documentation and highly structured knowledge bases
• Partner closely with product managers, engineers, operations, and support teams to gather information and review content
• Own information architecture and search optimization with a clear eye on content structure so users can efficiently find the information they need
• Maintain consistency in voice, style, and formatting across the documentation ecosystem
• Tools used:
• Intercom
• Confluence
• Jira
• Asana
• Pendo

• To apply, please include a portfolio, website, or relevant writing samples with your application