Product Operations Manager, ClearScore

• Proven experience in product operations management, preferably in a tech or financial services environment
• Strong understanding of agile methodologies and product lifecycle management
• Demonstrated experience in translating business needs into technology solutions
• Experience with tools like Jira, Confluence, Figma, and analytics platforms
• Excellent communication, presentation, and stakeholder management skills
• Strong analytical and problem-solving capabilities
• Ability to thrive in a fast-paced, collaborative, and dynamic environment

Desirable

• We are seeking an experience strategic, results-driven, and operationally astute Product Operations Manager to join our team
• In this role, you will be responsible for driving the development and success of product within Home Lending as well as the continuous improvement of technology solutions that power our advice & case management operation
• You will work closely with all levels of the operations team to understand business processes, regulatory requirements, and user needs — translating these into clear, deliverable solutions that increase efficiency, ensure compliance, and enhance the user journey
• This is a highly collaborative role, working cross-functionally with partners, data teams, third-party system providers, lenders, and operational leaders to deliver exceptional value for the business, our advisers and users
• This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans
• You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future
• Define and own the product roadmap for systems and tools that support our advisers and the advice process
• Align product initiatives with operational priorities, user needs, compliance requirements, and business goals
• Continuously evaluate market trends, regulatory changes, and competitor capabilities to keep solutions relevant and market leading
• Partner with the management team to map existing workflows, identify pain points, and capture improvement opportunities
• Translate operational and regulatory requirements into detailed specifications and user stories
• Act as the voice of both the adviser and the user to ensure solutions deliver genuine usability and value
• Work closely with tech and design teams to build, test, and deliver high-quality features on time and within scope
• Coordinate with third-party technology and lender partners to ensure smooth integrations and optimal system performance
• Oversee UAT (User Acceptance Testing) with operational teams to validate solutions before go-live
• Gather and analyse MI to assess product performance and user adoption
• Track KPIs to measure efficiency gains, compliance adherence, and user satisfaction
• Recommend and implement enhancements based on feedback and performance insights
• Communicate product plans, progress, and decisions clearly to stakeholders across the business
• Build strong relationships with both internal teams and external technology/lender partners
• Facilitate collaboration between technical and non-technical audiences