Account Manager, LeafLink
Seller
$90-105k
+ Stock option plan
Travel up to 25% of the time
Wholesale marketplace for legal cannabis
Be an early applicant
Wholesale marketplace for legal cannabis
101-200 employees
Be an early applicant
$90-105k
+ Stock option plan
Travel up to 25% of the time
101-200 employees
Company mission
To provide growing cannabis businesses with the tools they need to manage their businesses more effectively and accelerate growth.
Role
Who you are
- We’re looking for a strategic customer partner who excels at cultivating trusted relationships that unlock deeper engagement, accelerate adoption, and fuel sustainable growth
- You are a good fit for this position if you are a proactive self-starter who is comfortable with change, enjoys a fast pace, is attentive to detail, an excellent communicator, and can juggle many tasks and deadlines without missing a step
- Business degree or equivalent professional experience working directly with customers in an account management role
- 3+ years of experience in a consultative customer-facing role, enterprise software or FinTech SaaS organization
- 2+ years communicating technical software solutions including feature demonstrations, functionality overviews, and best practice sharing with VIP, technical, and non-technical end users
- An understanding of the current landscape in the legalized Cannabis industry
- Proficiency in operational payment cycles and inventory management
- Exceptional communication, interpersonal, and presentation skills
- Track record of building and maintaining strong customer relationships both virtually and in-person
- Experience and skill in facilitating meetings with customers and users of various levels of professional seniority and technical skill, and experience
- You have a track record of achieving and exceeding your goals and targets
- Experienced problem solver and builder mindset with a strong ability to work cross-functionally to deliver real results
- You are a successful self-starter who can provide pioneering suggestions from your in-market experience and customer relationships
- You possess the ability to excel in a fast-paced startup, and you thrive in a dynamic environment that is constantly evolving and changing
- Willingness to travel up to 25% of the time
What the job involves
- LeafLink seeks an Account Manager to join our growing team and work with cannabis companies across the country
- You will work directly with our brand clients, Account Executives, and various internal teams to guide our customers’ success on LeafLink through the adoption of our marketplace and other essential business services and solutions
- You will work with a cross-functional team to not only push customer engagement with LeafLink’s platform but to contribute to LeafLink’s overall success
- You will also work with our retail enablement management team, partnering to deliver success in accounts specializing in the wholesale purchase, distribution, and B2C sales of cannabis products
- As the voice of the customer for our brands, you will collect and share feedback with internal stakeholders, helping to shape the future strategy for the sell-side of LeafLink’s marketplace
- You will also provide strategic guidance that reflects best practices, technical expertise, and industry acumen. This role is highly collaborative
- Serve as the key Account Management team member on your book of business, working together with Account Executives and other solution line specialists to grow the customer’s adoption and loyalty across all aspects of the LeafLink platform
- Be a trusted LeafLink partner to your book of business and help your customers become successful by demonstrating the opportunities to improve efficiency and bring down costs through LeafLink’s marketplace & financial service solutions
- Take accountability for the success of your LeafLink customers, their satisfaction, and the value they get from LeafLink’s marketplace & financial service solutions by taking their perspective and business needs as priority
- Constantly strive to expand your clients’ LeafLink usage and adoption through thoughtful outreach, training, customer check-ins, and meetings
- Proficient in revenue retention through strategic relationship management and client engagement, while identifying and capitalizing on cross-selling and upselling opportunities to expand service offerings, drive revenue growth, and enhance customer satisfaction
- Develop and manage multi-layer relationships with the cannabis industry’s largest sellers and brands, identifying potential new opportunities with partners and ensuring those relationships support key growth, monetization, and product initiatives of the company
- Strive to meet your quarterly goals comprising of customer engagement & adoption metrics and your cross-sell and upsell quotas
- Leverage data to identify gaps that retail clients may have in running their businesses as efficiently as possible on LeafLink, and act on providing solutions to help them improve
- Become a LeafLink platform expert, following all new product releases and identifying high-priority updates to customers
- Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback
- Contribute to standardized customer engagement sequences as the key member of the client’s account team
- Work closely with our Sales, Marketing, Product, and Support teams to deliver exceptional client experiences and be the true voice of the retail marketplace solution & financial services customer
- Track and follow up on high priority Product tickets to ensure timely resolution
- Track all customer updates, status changes, and touchpoints through Salesforce CRM
- Maximize usage of all Account Management tools to their full potential to support positive customer relationships
- Identify opportunities to improve our current processes, tools, reporting, and documentation
Our take
Cannabis is the most widely produced and consumed drug in the world, but until relatively recently this market remained underground. An increasing number of US states, however, are opting to legalize cannabis, opening up a highly lucrative market opportunity that businesses are looking to capitalize on.
LeafLink has cemented its position as one of the major supply chain players in the growing legal cannabis market, connecting suppliers with retailers through its wholesale eCommerce marketplace. Currently, it commands over half of the US cannabis market, as well as having strong VC backing, and surpassing the $1B transaction threshold.
Since 2016, it has helped over 12,000 companies in 37 states build relationships, process payments, and ship products to retail, and it isn't slowing down any time soon. The company acquired Leaf Trade and Dama Financial, putting it in an even greater leadership position within the cannabis industry. Now the company looks set for an even greater future.
Steph
Company Specialist at Welcome to the Jungle
Insights
74% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2023
$100m
SERIES D
Jul 2021
$40m
SERIES C
Total funding: $229m
Company benefits
- Healthcare, dnetal, and vision coverage
- 401k plan
- Company equity
- Unlimited PTO + 5 days of Volunteer Time Off (VTO)
- Learning and development stipend
Company HQ
Financial District, New York, NY
Leadership
Ashwin Raj
(CEO)Previously President & CEO at ezCater,Executive Vice President at Lyft,Director at Amazon Payments and was the Vice President of Global Products at Visa.
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