Customer Support Specialist, Juniper Square
$55-75k
Compensation for this position includes a base salary, equity, and a variety of benefits
Investment partnership platform
Job no longer available
Investment partnership platform
501-1000 employees
Job no longer available
$55-75k
Compensation for this position includes a base salary, equity, and a variety of benefits
501-1000 employees
Company mission
To create new opportunities for private capital markets.
Role
Who you are
- Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)
- 1+ years of professional experience in relevant setting
- Excellent written and verbal communication skills
- Demonstrate assertiveness and perseverance when resolving customer requests
- Team-first attitude, high level of empathy, and passion for helping others
- Strong troubleshooting, problem solving, and analytical ability
- Excellent time management and organizational skills
- Strong technical aptitude and a desire to learn and develop new skills
- Ability and openness to work 9am to 6pm Pacific for business and customer needs
What the job involves
- As a member of our tight-knit Customer Support team, you will become a valuable partner to our growing base of private equity customers who use our software
- You will serve as a product expert, troubleshoot complex issues, and collaborate cross-functionally to deliver great customer experiences
- Deliver outstanding technical support to our customers via phone, email, and chat while taking ownership of timely solutions
- Build knowledge of our evolving software and the private equity industry
- Work collaboratively with various cross-functional teams to identify and implement creative solutions for our customers
- Be the customer advocate by sharing customer feedback and insights with the product and engineering teams to inform product development and enhancements
- Build valuable customer facing skills by developing strong relationships with customers and acting as a trusted advisor to help them achieve their goals
- Contribute towards cross-functional initiatives to further develop our support of customers
- Lead strategic internal projects to help our team grow and succeed
- Develop and refine internal documentation, processes, and procedures
- Contribute to a positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise
Our take
Juniper Square is an investment management solutions platform that aims to empower LPs (Limited Partners) and GPs (General Partners) to expand opportunities through partnerships and make the world of private equity more transparent, efficient, and accessible. With a suite of tools that focus on CRM, fundraising, investor reporting, and an investor portal, the company has modernised and streamlined private equity management for companies such as Beacon Capital Partners, Bell Partners, and Greystar.
Founded in 2014, Juniper Square were immediately in direct competition with analytical monolith Microsoft Excel, as well as popular equity management apps like Fundwave. However, the platform has exceeded expectations, in part because of its fluid and longer-term focused software solutions that have innovated what was previously archaic and error-ridden under Excel.
Serving more than 2000 GPs, Juniper Square supports tens of thousands of investment partnerships, covering hundreds of billions in LP capital. The company has raised substantial funding, raising it to Unicorn level, which will be used to fuel rapid growth, accelerate innovation, and expand its services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2025
$130m
SERIES D
Feb 2023
$133m
LATE VC
Total funding: $371m
Company HQ
Chinatown, San Francisco, CA
Leadership
Alex Robinson
(Co-Founder & CEO)Previously founded GreenDoor where they served as the CEO. They also spent 5 years at Microsoft as Senior Product Manager and 3 years at New Energy Risk as the Founding VP of Business Development.
Yonas Fisseha
(Co-Founder & CTO)Previously the Principal Architect at Fanbase.com and the VP of Engineering at Huddler.com
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