Director of Payments & Commerce Platform Operations, Roku
$257.5-304.5k
Eligible for equity
Office located in San Jose, CA
Convenient & affordable TV streaming players
Be an early applicant
Convenient & affordable TV streaming players
1001+ employees
Be an early applicant
$257.5-304.5k
Eligible for equity
Office located in San Jose, CA
1001+ employees
Company mission
To provide its users with a more convenient and cost effective way of watching the programs they love.
Role
Who you are
- 10+ years of experience in operations, technical program management, platform operations, or business operations, including 3+ years in a people leadership or organizational leadership role
- Holistic understanding of the payments ecosystem, including payment methods, processing/acquiring, settlement, payouts, billing/invoicing, chargebacks, fraud and risk operations, and regulatory/compliance considerations
- Proven track record building and running governance frameworks, operating cadences, and executive reporting mechanisms for a complex, multi-team technical organization
- Experience operating in or alongside platform/infrastructure organizations supporting commerce, payments, or financial systems at scale
- Strong cross-functional leadership skills, with the ability to align Product, Engineering, Payments, Financial Platform, Revenue Operations, and Compliance stakeholders
- Demonstrated experience with incident and escalation governance, risk management, and operational resiliency practices
- General working knowledge of vendor management, fraud program operations, and payments analytics, with the ability to lead teams across these functions
- Excellent executive communication skills, including experience presenting operational strategy, risks, and performance insights to senior leadership
- Direct experience in payments operations, fintech operations, or financial platform operations such as payment gateways, processors, payouts platforms, or billing systems
- Experience operating within a streaming, media, ad-tech, or consumer platform environment
- Bachelor's degree in Business, Finance, Engineering, or a related field, or equivalent practical experience
- Experience standing up or scaling a centralized operations/governance function from the ground up is a plus
- Familiarity with launch readiness, peak-event readiness, and platform resiliency programs is a plus
- PMP, Six Sigma, or equivalent program/process management certification is a plus
What the job involves
- The Director, Platform Operations – Payments & Commerce owns the operating model, governance framework, and operational strategy for Roku's Commerce Platform organization, driving execution discipline and operational readiness across a payments and commerce ecosystem that supports global commerce operations
- This leader builds and runs governance frameworks, operating cadences, and executive reporting mechanisms that keep a complex, multi-team organization aligned and accountable across payment methods, processing, payouts, billing, and financial platform systems
- The role requires deep partnership across Product, Engineering, Payments, Financial Platform, Revenue Operations, Compliance, and external partners to translate organizational strategy into measurable operational outcomes
- This individual owns strategic prioritization and tradeoffs across governance, execution, incident management, and organizational scalability while also carrying leadership oversight across vendor management, fraud program operations, and payments analytics as the function matures
- The Director leads the TPM organization supporting Commerce Platform initiatives and mentors and manages the growing Commerce Platform Operations team
- This is a high-visibility leadership role that serves as the connective tissue across Roku's Commerce Platform, ensuring consistent execution, operational transparency, and platform resiliency at scale
- Own the operating model, governance framework, and organizational standards for the Commerce Platform organization, including operating mechanisms, decision-making processes, and governance reviews
- Lead portfolio governance across strategic initiatives, including portfolio reviews, program prioritization, and resource visibility across the Commerce Platform ecosystem
- Provide executive visibility into execution progress, risk, and organizational performance through KPI governance, executive reporting, and leadership updates
- Establish and run the organization's operating cadence, including leadership reviews, business reviews, governance forums, and organizational planning rhythms
- Maintain platform health monitoring and coverage in partnership with the NOC/monitoring team to ensure consistent visibility into system status
- Drive cross-functional accountability across Product, Engineering, Operations, Payments, and Financial Platform, resolving ownership gaps and adjudicating organizational prioritization conflicts
- Lead the TPM organization supporting Commerce Platform initiatives across Payments, Financial & Regulatory Compliance, Commerce Systems, and platform modernization programs
- Own incident management and operational readiness practices across the Commerce Platform, including incident governance, escalation management, postmortems, and root cause reviews
- Drive operational maturity and continuous improvement, including process standardization, governance optimization, and scalability planning
- Lead defect and backlog governance, including bug prioritization, aging management, and execution accountability across the platform
- Provide leadership oversight across adjacent functions supporting the payments ecosystem, including vendor management, fraud program operations, and payments analytics
- Partner with Payments, Financial Platform, Revenue Operations, and Compliance stakeholders to ensure consistent execution, operational transparency, and platform resiliency
- Support launch readiness and peak-event readiness for commerce-critical systems and initiatives, coordinating go-live governance and operational readiness validation
- Mentor, guide, and manage the Commerce Platform Operations team as the organization scales
Our take
According to Nielsen data, the average streamer spends over seven minutes searching for something to watch. Streaming services use customers' viewing history to make suggestions, but these are limited to programs licensed for that particular service.
Roku provides an integrated streaming service that offers TV channels, movies and third-party streaming services, resulting in an all-in-one streaming platform. The service can be accessed through a variety of customized subscription packages and fees.
Roku stands out in the streaming industry by bringing many competitors together in one package. The startup provides further innovative services such as a weekly TV series named 'Roku Recommends' which uses first-party data to recommend essential viewing to users.
Alongside funding filmmakers through its "Change Makers Program", Roku also acquired its own original library of shows through its acquisition of now-defunct Quibi's library. Then, after successful collaborations with TCL and Hisense, the first in-house "Roku Television" was released. In 2026, it was announced that media giant FOX would acquire Roku, which the companies say will create the third largest player in US TV by share of viewing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2016
$45.5m
LATE VC
Nov 2015
$45.5m
SERIES H
Total funding: $247.8m
Company benefits
- Medical, wellness and financial benefits
- Unlimited paid time off policy
- Work from home opportunities
- Free snacks and access to the company fitness center
Company HQ
Newhall, San Jose, CA
Leadership
Anthony Wood
(Founder & CEO)Studied Engineering at Texas A&M before founding their first company in 1986. They held VP roles at both Adobe and Netflix.
Salary benchmarks
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