POS Onboarding Specialist, Punchh
Overnight
Loyalty and engagement platform for brands
Job no longer available
Loyalty and engagement platform for brands
201-500 employees
Job no longer available
201-500 employees
Company mission
To enable their customers to quickly scale, own their path to innovation, and take back the relationship with their own customers.
Role
Who you are
- Previous experience in customer onboarding, technical support, or a similar role, preferably in the POS or technology industry
- Strong technical aptitude with the ability to quickly learn and understand software and hardware components
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
- Exceptional problem-solving skills and a customer-centric attitude
- Detail-oriented and highly organized
- Familiarity with restaurant or hospitality industries is a plus
- Experience with Brink POS software and PAR hardware is a significant advantage
- Ability to work independently and as part of a collaborative team
- Availability for occasional travel to customer sites
What the job involves
- Your primary responsibility will be to guide our clients through the onboarding process, ensuring they are well-trained and equipped to use our POS (Point of Sale) technology effectively
- Customer Onboarding: Facilitate the onboarding process for new customers, including system configuration, setup, and training to ensure they can effectively use our POS system
- Training and Education: Conduct comprehensive training sessions, both on-site and remotely, to educate customers on the features, functionalities, and best practices of our POS system
- Customization: Work closely with clients to customize the POS system to their specific business needs, ensuring it aligns with their operations
- Troubleshooting: Provide technical support for PAR Field Service Technicians, PAR Authorized 3rd party service providers, PAR Dealers and PAR International office, PAR Peer to Peer/Self-support customers and PAR Helpdesk and troubleshoot any issues that may arise during the onboarding process, escalating complex issues to the appropriate teams when necessary
- Documentation: Maintain accurate records of customer interactions, configurations, and training sessions to ensure seamless handover to the support and customer success teams
- Feedback and Improvement: Gather feedback from customers to identify areas for improvement in our onboarding process and collaborate with internal teams to make necessary adjustments
- Product Knowledge: Stay up to date with the latest features and updates to our POS system to effectively train customers on its capabilities
- Shift Options:
- Monday-Friday 7am-3:30pm EST
- Monday-Friday 3:30pm-11:00pm EST
- Monday-Friday 11:00pm-7:00am EST
Our take
Punchh is a provider of digital customer engagement and loyalty solutions for brick-and-mortar restaurants. The company’s AI-powered platform unifies customer data, offering restaurant marketing professionals a more informed way to launch campaigns and make the right offers at the right time.
Punchh's platform integrates with a number of systems and services, including POS and payment providers, allowing clients to implement it easily into their existing systems. The company has also partnered with agencies and system integrators towards enabling the brick-and-mortar establishments it serves to create omnichannel digital experiences that cater to the modern consumer.
Punchh has a number of high value customers including Papa John’s, TGI Fridays, and Pollo, as well as having a strong international presence. The company continues to make strategic partnerships to bolster both the utility and compatibility of its products with the often disparate systems employed in the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Nov 2019
$40m
SERIES C
Apr 2018
$20m
SERIES B
Total funding: $101m
Company benefits
- Medical coverage, plus dental and vision
- Training, support, and personal development
- Unlimited paid time off for max balance
- Flexible work to match your life
Company HQ
Hayward Park, San Mateo, CA
Leadership
Sastry Penumarthy
(VP & CSO)They started their career with 3 years at Siebel Systems before joining BEA Systems from 2003 to 2007 in Product & Solutions Marketing. They co-founded Nuevora in 2007 before starting Punchh in 2010.
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