Software Engineer, PagerDuty
Growth & Insights Team
More information about location
Digital operations management platform
Be an early applicant
Digital operations management platform
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- 2+ years of experience designing, building, and operating large systems with scalability, availability, and performance requirements
- Development experience working on customer-facing and web-based systems
- Experience with monitoring, observability and logging platforms (e.g. DataDog, New Relic, SumoLogic, Splunk, Segment)
- Proficiency in at least one programming language (e.g. Python, Java, Ruby, Elixir etc.)
- Have operational experience with modern data stack patterns & tools (e.g. ELT, Kafka,applying software engineering principles to data problems, etc.)
- Strong verbal and written communication skills
Desirable
- Experience or School courses in AI based development creating agents
- Experience building user-facing public APIs
- Have built or worked on a customer-facing analytics product
- Have experience working with Elixir and Snowflake
- Experience working in a cloud data warehouse technology such as Redshift or Snowflake
- Understanding of data modeling (star schema, etc.), extract transform load (ETL) processes
- Have an eye for sleek design
What the job involves
- We are seeking an Intermediate Software Engineer to join our Growth and Insights Engineering team
- As an experienced member of our team, you will drive software engineering initiatives, get an opportunity to participate in technical decisions for robust, scalable solutions, and get mentored by engineers of high caliber
- The analytics features that deliver key operational insights to our customers about their digital operations
- Support the encouragement of the growth and maturity of our customer’s usage of the whole PagerDuty product suite of features through insights and recommendations
- Businesses rely on our metrics & insights to lower time to resolution, improve customer experience and reduce toil for their engineering teams. You’ll help us realize our long-term vision for the product by architecting and building robust data transformation pipelines, flexible dimensional models and performant queries that scale to our increasing data needs
- Responsible for the availability of our public analytics API, which helps customers build their own reporting capabilities on top of our platform. In addition to the backend data and API work, you will also help support the front end UIs that present the insights to the customer
- From day one, you’ll be designing, coding, testing and shipping backend applications or micro-services, APIs or front-end interfaces that ensure we deliver secure, highly reliable and scalable solutions to our customers
- Build and develop the core infrastructure and tooling
- Help drive and define team standards by participating in code reviews
- Collaborate with product and UX to deliver the highest quality customer experiences
- Lead post incident reviews and drive systematic improvements to prevent recurring issues
- Collaborate with other engineering teams globally to define and implement development standards
- Champion observability and monitoring best practices across the organization
- Participate in a 24/7 on-call rotation. And yes, we use PagerDuty to manage our on-call schedules
Application process
- We encourage you to submit your resume even if you don't meet every requirement
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving more than 10,500 enterprises including customers like GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years, though it’s still a core part of its service. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
In 2022, the company was recognized in the Regional and Global AWS Partner Awards as playing a key role in driving innovation and building solutions for the space. Off the back of post-IPO funding, it has continued to release new features and update its core products, towards proving cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.6m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 20 more jobs at PagerDuty