Technical Support Manager, Omni

$140-165k

+ Equity

SQL

Looker

Snowflake

BigQuery

dbt

Senior and Expert level

San Francisco Bay Area

3 days a week in office

Business intelligence and data platform

Be an early applicant

Business intelligence and data platform

21-100 employees

B2BAnalyticsBusiness IntelligenceSaaSData Analysis

Be an early applicant

$140-165k

+ Equity

SQL

Looker

Snowflake

BigQuery

dbt

Senior and Expert level

San Francisco Bay Area

3 days a week in office

21-100 employees

B2BAnalyticsBusiness IntelligenceSaaSData Analysis

Company mission

To help people do their best work with data that meets them where they are.

Job

Company

Role

Who you are

5+ years in technical, customer-facing roles (Support, SE, or Consulting), with 1–2+ years leading or managing teams
Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows)
You thrive in high-growth environments and enjoy "building the playbook while playing the game
You can translate complex architectural issues into clear, business-focused outcomes for any stakeholder
Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don’t check every single box. Please, let us know if you need any reasonable accommodations during the interview process

What the job involves

We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco
In this role, you’ll empower a diverse team to deliver best-in-class support at the intersection of BI and AI
You’ll serve as a technical leader and a strategic bridge, ensuring our customers, Product, and Engineering teams stay perfectly aligned
Ramp up alongside the team to work directly with customers, modeling the high-touch "Advisory" relationship we promise to each customer
Take full ownership of team output, helping unblock issues as needed and ensuring every member has the tools, mindset, and coaching to succeed
Lead the sourcing and screening of new talent while mentoring existing members to foster a culture of customer focus, continuous growth, and technical excellence
Identify friction points in support processes and implement scalable solutions to unblock the team
Synthesize customer pain points into actionable insights for the Product and Engineering teams to help shape our roadmap

Our take

The founding trio behind Omni led teams at major business intelligence startup Looker (now owned by Google), as well as data integration company Stitch. During their time at these companies, they learned that the more business intelligence teams aspire to be data-driven, the more data they have to integrate and query, and as a result, the more complex it becomes to analyze.

In a bid to outperform their previous employers, Omni’s business intelligence software features a centralized, structured platform which is designed to be more user friendly, while still allowing data analysts the freedom and flexibility of a more advanced BI stack.

It’s not only Looker that Omni has to contend with, however. The likes of Pyramid Analytics and Metabase are growing quickly in a fiercely competitive BI space. This hasn’t deterred its investors though, who have shown their confidence in Omni’s founding team as the company looks to shake up the Business Intelligence market.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Apr 2026

$120m

SERIES C

Mar 2025

$69m

SERIES B

Total funding: $218.4m

Company benefits

Remote-first work (role / location dependent)
Competitive salary and benefits
Meaningful equity

Company HQ

Eureka Valley, San Francisco, CA

Leadership

Colin Zima

(Co-Founder & CEO)

Previously led data teams at Google, Looker (acquired by Google) , and HotelTonight. Co-founded restaurant-focused pricing startup PrimaTable, which HotelTonight acquired in 2012.

Jamie Davidson

(Co-Founder)

Co-founded PrimaTable, before becoming VP of Product at HotelTonight after its acquisition of PrimaTable. Was a Partner at Redpoint Ventures, before joining Looker as a VP of Product from 2017 to 2022.

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