Senior Account Manager, Sinch

$225.5-281.8k

OTE

$124-155k

BASE

This position is eligible to participate in the Company’s commission plan, with a target commission opportunity equal to 45% of annualized base salary, subject to the terms of the applicable commission plan.

Senior and Expert level

Remote from US

Cloud communications for businesses

Job no longer available

Cloud communications for businesses

1001+ employees

B2BArtificial IntelligenceEnterpriseMarketingCommunicationCustomer serviceSaaSMobileCloud Computing

Job no longer available

$225.5-281.8k

OTE

$124-155k

BASE

Senior and Expert level

Remote from US

1001+ employees

B2BArtificial IntelligenceEnterpriseMarketingCommunicationCustomer serviceSaaSMobileCloud Computing

Company mission

To bring businesses and people closer through personalised engagement.

Job

Company

Role

Who you are

We're looking for someone with a strong bias for action, a relentless focus on execution, and a passion for winning
The ideal candidate is energized by growing existing customer relationships, consistently exceeding revenue targets, and turning strategic opportunities into measurable business results
A minimum of 8 years of related experience with a bachelor's degree; or equivalent experience
Experience in enterprise-level direct sales in the technology sector
Proven track record of consistently growing existing books of business through strategic account expansion, increased product adoption, and revenue growth
Strong leadership and mentoring skills with the ability to inspire cross-functional teams
Exceptional communication, negotiation, and problem-solving skills

What the job involves

As a Senior Account Manager at Sinch, you will be responsible for driving revenue growth across a portfolio of strategic enterprise customers
Your primary focus will be expanding customer investment through increased product adoption through cross-sell opportunities while uncovering new ways to help customers achieve their business objectives
As a trusted advisor, you will build executive relationships, identify growth opportunities, and position Sinch's portfolio to deliver measurable business value and long-term success
You will develop and execute strategic account growth plans designed to maximize wallet share and increase customer lifetime value
By uncovering whitespace opportunities, aligning Sinch's solutions to evolving customer needs, and collaborating across internal teams, you will deliver impactful solutions that drive revenue growth while strengthening long-term customer partnerships
This is an opportunity for a highly driven, commercially minded sales professional who thrives in a fast- paced, client-facing environment
Account Growth & Expansion, Demonstrates the ability to consistently grow existing customer revenue by expanding product adoption, identifying whitespace opportunities, and increasing wallet share across the Sinch portfolio. Develops and executes strategic account growth plans that align customer business objectives with Sinch solutions, driving cross-sell to deliver long- term revenue growth
Opportunity & Pipeline Management, Identifying, organizing, and managing sales opportunities throughout the pipeline to prioritize efforts, forecast revenue accurately, and maintain a healthy pipeline. Focuses on maximizing growth opportunities, driving pipeline progression, and consistently delivering revenue objectives
Value Proposition, effectively communicates the value of Sinch's solutions by aligning capabilities to customer business objectives, articulating measurable outcomes, and securing stakeholder buy-in through compelling business value
Prospecting Effectiveness, proactively identifies, engages, and develops new opportunities within existing accounts and targeted prospects using a variety of sales strategies and tools. Leverages referrals, strategic outreach, social selling, and customer insights to build pipeline and accelerate growth
Negotiation Skills, leads commercial negotiations that achieve mutually beneficial outcomes by balancing customer objectives with business goals. Demonstrates strong commercial acumen, manages objections effectively, and drives agreements that maximize long-term value
Market & Vertical Intelligence, Maintains a deep understanding of industry trends, competitive dynamics, customer challenges, and market opportunities. Appling this knowledge to identify growth opportunities, anticipate customer needs, and position Sinch solutions strategically

Our take

Over the course of well over a decade, Sinch has grown into an international service helping enterprise companies communicate with their customers over text, in-app video/voice messages, and other mobile channels. Used by Google, Tinder, Uber, and PayPal, among other marquee enterprise companies, most customers will have crossed paths with Sinch.

The company’s rise is due in part to an increased marketing focus on cultivating a highly personalised relationship between customer and brand. In part, too, it’s down to the surge in custom Sinch saw over recent years when more familiar channels of customer/brand communication went down. That seems to have settled now, but personalised messages, over text specifically, continue to play well among younger consumers.

It's going to prove a tough market to navigate going forward, though. Equally well-established competitors like Twilio, 8x8, and Link Mobility Group all have similar offerings. Sinch's foray into conversational AI will help them keep pace, as will their steady march of acquisitions, fundraising to fuel scaling efforts and partnerships with the likes of Salesforce.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

2% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (2 rounds)

Mar 2017

$15.1m

LATE VC

Apr 2016

$1.1m

SEED

Total funding: $16.2m

Company HQ

Stadshagen, Stockholm, Stockholm County

Leadership

Laurinda Pang

(CEO)

Previously President of Global Customer Success and International / Wholesale Markets at Lumen Technologies. Was also Chair of the ITW | Global Leaders' Forum and Independent Director at Acacia Communications.

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