Principal Software Engineer, Twilio

GTM Innovation

$167.8-246.7k

Salary applicable to Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont , NY, NY, Washington State and California applicants only

SQL

React

AWS

TypeScript

GCP

JavaScript

Node.js

Segment

Next.js

Snowflake

REST API

Senior and Expert level

Remote from US

More information about location

Cloud communications software

Be an early applicant

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Be an early applicant

$167.8-246.7k

Salary applicable to Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont , NY, NY, Washington State and California applicants only

SQL

React

AWS

TypeScript

GCP

JavaScript

Node.js

Segment

Next.js

Snowflake

REST API

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

5+ years of experience in software development, with a strong understanding of RESTful APIs, web frameworks and integrating SaaS platforms
Experience learning, understanding and communicating complex technical concepts to crossfunctional stakeholders
Strong knowledge of Javascript/Typescript including experience using Node and React with the ability to quickly learn and adapt to new technologies as needed
Working knowledge of architecting and building agentic applications using latest technologies including MCP and frameworks such as Langchain
Experience developing and deploying full stack, web-based applications with a focus on creating intuitive user interfaces and seamless user experiences
Creative thinking and problem-solving skills, with a track record of delivering projects with tight deadlines and incomplete information
Ability to work independently and collaboratively with multiple cross-functional stakeholders in a fast-paced environment, with a strong attention to detail

Desirable

Familiarity with cloud computing concepts and platforms such as Snowflake, Databricks, GCP, AWS is a plus
Familiarity with the CPaaS API space, working with Twilio’s APIs, and prior CPaaS coding experience a huge plus
Experience with React, NextJS or similar frameworks
Strong knowledge of SQL, relational databases and database management
Passionate in building AI native applications using the latest frameworks, learning about data infrastructure and staying informed about new trends, technologies, and frameworks

What the job involves

This position is needed to support the GTM Innovation team
As a GTM Innovation, Software Engineer, you will have a direct impact in consolidating the demo platform across both Communications and Segment for the first time in Twilio’s history
You will be responsible for creation, maintenance, and designing of the entire full stack demo platform, including frontend as well as any required backend code base across presales/templatized demos (e.g. , Coast) and configurable demo environments for new common use cases across Twilio’s entire platform and the best in class stack reference architecture for each of the use cases and new solutions
You will report into Senior Manager, Demo Platform Engineering and partner closely with Enterprise Architects and Solution Acceleration Architects to drive innovation in the way we productize and elevate our demo experience across the business, with the goal of driving cross-sell, multiproduct adoption across the business by helping customers and the broader GTM org more easily and effectively visualize the vision for One Twilio
Build comprehensive web applications and product demos that solve business use cases for Solutions Engineers to leverage in customer facing calls. Demos may include Twilio communication APIs, customer websites and applications, Segment CDP, Flex, and other new pre-GA new solution and/or platform capabilities
Utilize your software engineering expertise to build and maintain Twilio’s demo platform, demo environments and demo tooling, including integrations with other partner technology
Develop visually appealing, interactive demo environments using a range of tools, empowering AEs and SEs to provide self-service demos that highlight delightful user experiences
Stay abreast of new products, product updates and enhancements to incorporate them into the demo environments as appropriate to showcase the latest features and improvements
Apply first principle thinking to reimagine how Twilio’s products can be built and demonstrated and bring these ideas to life
Gather feedback from end users and use insights to continuously enhance and refine demo content and delivery

Application process

Applications for this role are intended to be accepted until September 12, 2025, but may change based on business needs

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO, not founder)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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