Broker Specialist, Gen H

• You're looking for a role in an exciting, friendly, mission-oriented startup environment
• You have exceptional written and verbal communication skills in English
• You’re confident building rapport with the brokers you speak with

Desirable

• Play a critical role on the frontlines of Gen H’s broker support team, assisting the wider Growth Team as we build awareness of Gen H and deliver exceptional customer service to our brokers
• Serve as the first point of contact for our brokers, helping them with criteria questions, case enquiries and onboarding via calls and emails
• Work with our Business Development Managers and wider growth team to strengthen and nurture our existing relationships
• Targeted outbounding to strategically valuable brokers and firms with the aim of generating repeat business
• Manage inbound and outbound calls to the broker line
• Manage emails that come into the broker team
• Active case management to ensure brokers and their clients get the best outcomes
• Think critically and creatively to help brokers find ways to make tricky cases fit
• Building and maintaining accurate and nuanced knowledge of Gen H’s criteria and policies
• Work with internal teams such as underwriting, operations, pricing and risk to get applications across the line and offers issued promptly