DISCO Desk Associate, DISCO
AI enabled legal technology
Job no longer available
AI enabled legal technology
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To reinvent legal technology to automate and simplify complex and error-prone tasks that distract from practicing law.
Role
Who you are
- 1+ years of legal, project management, and/or technical support experience
- 1+ years experience with any ediscovery platforms
- 1+ years experience working in the legal field at a corporation, law firm or consulting business
- 1+ experience with any of the following; Salesforce, Jira, Asana, Talkdesk
- 1+ experience creating technical documentation
- Tech-Savvy Problem Solver
- Strong communication skills
- Proficient with IT or application support ticketing systems
- Customer service champion
- Strong attention to detail and organization skills
- Ability to quickly learn new concepts and teach others
What the job involves
- The DISCO Desk Associate provides assistance to end-users throughout the legal discovery process, troubleshoots technical issues, and guides customers to use the DISCO platform optimally. Also this role provides critical technical input to the engineering team to diagnose and address platform issues and prioritize enhancements to the product
- Technical Troubleshooting: Utilizes technical skills to diagnose and troubleshoot issues with data files, client's browser and internet connection, network problems, and web-based applications. Gathers log files from both client and DISCO backend systems for detailed analysis. Collaborates with engineering, project managers, and other DISCO teams to resolve technical problems and/or client concerns
- Client Communication: Analyzes client's needs, fully comprehends their requirements, and determines the appropriate course of action. Provides professional, quality service via phone, chat, and email support while effectively de-escalating challenging client interactions. Work directly with customers to advise them on how to best leverage DISCO in their daily activities
- Ticket Management: Proactively monitors open tickets, provides updates to customers on a timely basis, and utilizes ticketing systems to triage issues to Engineering and other teams within DISCO
- Product Enhancement: Proactively contributes to improvements in documentation and the product, helping to define business and technical requirements for enhancing department operations
- Service Delivery: Displays professionalism, quality service, and a "can do" attitude in all interactions with internal members of DISCO as well as external clients and vendors, both in written and verbal communication
Salary benchmarks
Our take
DISCO is a legaltech leveraging cloud computing and AI to enhance compliance, dispute resolution, and investigations, thereby optimising outcomes for legal teams and their clients. Its suite of tools, including case builders, review platforms, and e-discovery solutions, is designed to minimise errors and better align with established legal practices compared to traditional e-discovery tools.
DISCO was founded in response to the growing need for independent brands to reduce reliance on major tech platforms for their customer acquisition. This initiative comes at a pivotal time as businesses increasingly shift online, driving up the costs associated with acquiring customers through digital channels. Consequently, brands are actively seeking alternative methods to expand their customer base.
DISCO has experienced significant growth as a result of this demand, boasting a clientele of approximately 1,000 firms, including a majority of the prestigious Am Law 200. Funding has positioned the company for further expansion into European and Asian markets. With ongoing refinements to its AI software, DISCO is poised to maintain steady progress in an ever-evolving landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2020
$60m
LATE VC
Jan 2019
$83m
SERIES E
Total funding: $193.8m
Company benefits
- Start-up culture
- Open PTO
- Growth opportunities
- Medical, dental, and vision, 401(k)
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Kiwi Camara
(CEO)They studied at Harvard Law School and hold a Ph.D. in Economics from Stanford. Previously a Partner at the law firm Camara & Sibley from 2009-2013.
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