Technical Solutions Specialist, Omnea
£55-70k
+ Equity
More information about location
3-5 days a week in office
Procurement automation for the enterprise
Open for applications
Procurement automation for the enterprise
21-100 employees
Open for applications
£55-70k
+ Equity
More information about location
3-5 days a week in office
21-100 employees
Company mission
To orchestrate the full supplier lifecycle - transforming procurement, third-party risk management, and spend control.
Role
Who you are
- You’re ambitious and hard-working, and will succeed at whatever you put your mind to
- You make up for any potential lack of experience with intelligence, grit, and a constant growth mindset
- You have natural hustle and know how to get things done
- You have 2–5 years of experience in a performance-driven environment
- Whether it’s in academia, work, sport, or whatever else you’ve put your mind to, you will have consistently performed at the top of your team. Your experience does not have to be directly relevant to the role, but you will have consistently excelled at something incredibly challenging that demonstrates your grit, perseverance, and your ability to perform in the top 1%
- You have a strong technical foundation
- You might have studied Engineering, Applied Physics/Maths, or completed a technical apprenticeship. You’re smart, technically minded, and have the capacity to rapidly understand our product architecture inside and out, including some level of coding knowledge (though a side project or degree module is fine, a Computer Science degree isn’t required)
- Excellent communication
- You can speak and write clearly about technical topics, and you’re a strong presenter
- An entrepreneurial spirit
- You’re entrepreneurial and want to be part of building a business. You want to rise faster or earn more than would be possible in any ‘normal’ career and you’re happy to roll up your sleeves and do whatever’s required. FYI, we've signed up to the Future Founder Promise
- Drive, competitiveness, and a deep focus on your career
- You thrive in demanding environments and love solving complex problems. You know this requires dedication & some sacrifice but you think it’s worth it
What the job involves
- We're looking for a Technical Solutions Consultant to join our high-performance team
- As a Technical Solutions Consultant, you’ll be the critical bridge between Product and Customer teams
- You’ll align Omnea’s platform with customer needs, dive deep into technical configurations, troubleshoot complex integration challenges, and help shape the future of procurement
- You’ll work directly with some of the world’s leading tech companies (like Spotify, TeamViewer, McAfee, Pleo, and more), helping them unlock the full potential of Omnea
- Be part of the “SWAT Team” for complex solutions at Omnea
- You’ll help the Customer team accurately digest customer requirements, overcome technical barriers, refine complex configurations, and tackle integration challenges to ensure a seamless Omnea implementation. You’ll also assist the Commercial team by rapidly creating solutions for sophisticated demos
- Serve as our first line of defense for customer requests and issues
- You'll provide an unreasonable level of support to help our customers achieve their goals - even when those goals extend beyond direct use of our platform - in order to drive positive emotional sentiment across the customer base. You’ll help own Customer Experience, managing the delivery and prioritisation of Eng support tickets
- Be the vital link between our customers and the product roadmap
- You'll collaborate with the Omnea Product team to share feedback and insights from customer interactions, helping shape future product development. This involves working closely with them to prioritise, scope, and deliver features that reduce churn and drive upsell, informed by a thorough analysis of Customer asks. You'll also assist with writing Product tickets to define engineering requirements and manage their delivery
- Become the go-to source of knowledge about the Omnea product within the company
- You'll accurately and diligently record observations and thought processes to maintain a deep understanding of Omnea’s architecture, setup, and capabilities - allowing you to effectively communicate with both technical and non-technical audiences, internally and externally
- Create the “source code” for doing things excellently in our team
- You’ll lead continuous improvement efforts for our internal tools and processes, to ensure we are exceptional and efficient at what we do. This includes helping develop and refine the Omnea Knowledge Repository, managing our Product Accreditation, and creating Customer Training/Support materials. You’ll also produce and maintain technical materials to assist with Customer implementations and project work (Onboarding Workflows, Workflow Templates, Form Templates, Technical Documentation)
Salary benchmarks
Our take
The way businesses buy stuff is broken. Whether it's SaaS, hardware, or contractors, the average B2B purchase takes over 3 months, requires 50+ emails, and involves multiple different stakeholders. Which in turn, is slowing businesses down.
Omnea's platform handles the entire purchasing process: giving employees an easy place to make requests (Intake), managing the necessary approvals for the purchase to be made (Approvals Engine), and automating all renewals management and suppliers risk assessments. Giving both buyers, and finance and procurement leaders critical visibility into how, when, and why money is being spent.
Given the current market's increased focus on capital efficiency, there has never been a more vital time for businesses to use Omnea and get control of their spending.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
30% female employees
Company
Employee endorsements
Opportunities to learn
"Omnea is constantly evolving as the company grows - and so are you! I can push boundaries, learn from others who are much more experienced than me..."
Funding (1 round)
Oct 2024
$20m
SERIES A
Total funding: $20m
Company benefits
- Equity options with every role!
- Volunteering days
- 25 days' holiday plus bank holidays (total: 33 days pa)
Company values
- Customer-centric: We obsess over how our decisions & how we show up will help our current and future customers.
- Team Before Self: We do whatever it takes to maximise our team’s performance, knowing that pulling together allows us to achieve more than going alone.
- Grit & Perseverance: We are relentless in our pursuit of success, seeing knock-backs as opportunities to learn & grow.
- Positive Mindset. Solution Focussed: We aim to solve problems, not just spot them. We stay optimistic and bounce back from failures.
- Act Like an Owner: We all understand that Omnea belongs to us. This means addressing issues as they arise, valuing every task, and showing deep care.
- Craft at Speed: We care greatly about the quality of our work, whilst often moving at an uncomfortably fast pace.
Company HQ
Victoria, London, UK
Leadership
Ben Freeman
(Co-Founder & CEO)Previously, Ben joined the founding team at Tessian, built out the go-to-market teams and launched & managed the business in the US.
Ben Allen
(Co-Founder & CTO)Previously a CTO of Playter, a VC-backed ‘buy-now-pay-later’ start-up. Before this, they were the Co-Founder & CTO/CPO of Canary & Delta, bringing products to market for Pre-Seed, Seed & Series A businesses.
Diversity, Equity & Inclusion at Omnea
Claire Williams (Chief of Staff)
- At Omnea, we embrace diversity. To build a product that's loved by everyone, we need a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else!
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