Resource Management Director, Walgreens

• Experience in vendor management processes and ways of working, especially through MSPs and outsourcing arrangements
• Experience with utilization and forecasting insights
• Experience with process management and optimization of resources
• Experience standing up managed service providers and other outsourcing engagements
• At least 5 years of experience leading geographically diverse operational functions within a global, highly complex, matrix organization
• At least 5 years of experience delivering value for IT through creation of KPIs and other metrics that measure outcomes
• Advanced Power BI experience
• Experience setting KPIs for technology function in a large enterprise
• Experience working & negotiating with suppliers
• At least 2 years of experience contributing to financial decisions in the workplace
• At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state)

Desirable

• Establish and run governance to ensure sufficient capacity availability to meet forecasted work
• Establish and maintain an accurate view of the Technology workforce across FTEs, Contractors, and third parties, including allocation, utilization, and skillsets
• Process management and optimization of resource onboarding, extensions/moves, and offboarding. Regular compliance reporting
• Establish and improve processes to speed up resource mobilization and allocation to priority initiatives
• Integrate resource utilization oversight within delivery management processes and reporting outputs
• Establish guidelines and standards to identify specific, detailed skills requirements. Educate standards regularly
• Develop and run reporting to ensure skills are fully utilized and maximum value is gained from them on allocated work
• Process management and optimization of vendor management, including implementing best practices in vendor segmentation and ways of working
• Lead strategic vendor relations and partners with Sourcing, Business and technology teams to define category-specific sourcing strategies that are aligned to the broader Technology strategy
• Develops and executes on Technology performance management strategies and plans, including KPIs and scorecards
• Oversees managed service providers and other vendors that deliver services for the technology team
• Streamlines vendor landscape to reduce supplier costs and define new engagements to properly source portfolio of work and ensure value extraction
• Performs as a liaison with Procurement for contract negotiations, remediation, renewals, and changes
• Monitors service and operating level agreements
• Provides monthly scorecards, delivers metrics and executive insights that drive decisions
• Performs proactive/predictive analytics, analyzes and reviews key category metrics, volumes & trends, and engages with internal partners
• Establishes operational objectives for managers and/or teams of professionals in order to achieve the strategic and operational objectives of the group
• Develops and mentors' staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace