Mid-Market Account Manager, Navan
$134.4-168k
OTE
More information about location
3+ days a week in office (Palo Alto, CA)
Travel management company
Be an early applicant
Travel management company
201-500 employees
Be an early applicant
$134.4-168k
OTE
More information about location
3+ days a week in office (Palo Alto, CA)
201-500 employees
Company mission
To reinvent the legacy category of travel and expense with one of the first enterprise technologies utilising the cloud, mobile, and AI to balance business needs with today's modern standards.
Role
Who you are
- 3+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company
- Demonstrable track record of high performance and success
- Strong communication and presentation skills
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Data driven mindset with attention to detail
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers
- Bachelor’s degree preferred or similar work experience
What the job involves
- As a Account Manager, your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform
- You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, and manage their entire T&E program through Navan
- You’ll also own renewing your accounts and cross-selling adjacent products from across our portfolio
- This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan
- Manage all post-sales activity for Mid-Market customers through strong relationship-building, product knowledge, planning, and execution
- Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs
- Drive usage of the Navan platform by ensuring your clients manage 100% of their T&E programs through Navan
- Meet or exceed revenue goals
- Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases
- Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations
- Collaborate cross functionally with team members to uncover and deliver against client needs
- Deeply understand Navan’s product offerings and competitive positioning
- Travel to customer sites as appropriate
- Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client
- Own client renewals, and upsells/cross-sells of adjacent products
Our take
Navan (formerly known as TripActions) is operating in a crowded marketplace, betting against rivals with similar offerings of user interface personalisation technology. Even so, the company's growth has skyrocketed and it has attracted significant investor interest. Competitors cannot match Navan's cutting-edge, AI-driven services, as well as 24-hour customer support.
Since its founding in 2015 the company has seen significant growth in transactions and in active users. Having expanded from its core travel expense management product, it now offers a corporate card and general expenses management, underwriting its customers' short term business expenses with its own Liquid financial offering. Navan has a list of impressive clients, including Glassdoor, Zoom, and Shopify.
Moving forwards, the company is focused on gaining more reach, especially in Europe. As part of the expanded go-to-market strategy, it rebranded to Navan with a more people-centric design approach. It also combined its travel, corporate card and expense services into a single app which is now available to individual users rather than only through a corporate account. This will be key in bridging the gap between business travel and consumer apps.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
45% female employees
-40% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Oct 2022
$154m
SERIES G
Oct 2021
$275m
SERIES F
Total funding: $1.1bn
Company benefits
- Flexible Vacation
- Healthcare
- Commuter benefits
- Parental leave
- Health and Wellness
- Fuel for Connection
- Pet Friendly
- 401k (retirement plan)
- IATAN (travel-related discounts)
- Connectivity Allowance
- Learning & Development
Company values
- Focus on Users
- Tech-Forward Solutions
- Lead with Context
- Communicate with Candor
- Raise the Bar
- One Diverse Team
Company HQ
Ventura, Palo Alto, CA
Articles
Leadership
Ariel Cohen
(CEO)Research and Development director in Mercury Interactive (and HP after acquisition of Mercury). Product Management director, then VP, at Jive Software. Previously co-founded StreamOnce with Ilan.
Ilan Twig
(CTO)Studied Computer Science, managing positions in software engineering including VP and EVP of engineering at Jive Software. Previously co-founded StreamOnce with Ariel.
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