Application Support Engineer, Mendix

$110-130k

AWS

Kubernetes

Azure

Keep

Entry and Junior level

Boston

More information about location

Low-code application development platform for enterprise

Open for applications

Low-code application development platform for enterprise

1001+ employees

B2BEnterpriseSaaSMobileDevOpsNo-Code

Open for applications

$110-130k

AWS

Kubernetes

Azure

Keep

Entry and Junior level

Boston

More information about location

1001+ employees

B2BEnterpriseSaaSMobileDevOpsNo-Code

Company mission

To empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control.

Job

Company

Role

Who you are

You are a high-energy professional who loves engaging with customers to solve their challenges
Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent
Have excellent communication skills, both written and verbal
Are passionate about technology with strong problem-solving and analytical skills
Are well-organized, flexible, and able to keep track of your tasks
Have an understanding of and interest in programming languages, integration, relational databases, and/or public Cloud technologies (e.g., AWS, Azure, Kubernetes)
Have experience in a customer-facing technical support or consultancy roles, or other relevant work experience (preferred)
Have the ability to work from our Boston office at least a few times per year

What the job involves

Our team thrives on multi-tasking, keeping up with the latest features and technologies while assisting our customers through support tickets
We value customer interactions, enjoy problem-solving, and take pride in resolving complex issues
Every day, we strive to enhance our customers' experience, improve our product quality, and elevate our support services
We excel when challenges are toughest, working diligently to identify root causes and solutions with passion and persistence
Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues
Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software
Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination
Work with minimal supervision, making independent decisions with discretion
Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer
Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents

Our take

Mendix’s low-code software helps companies build their own custom software applications more quickly and efficiently.

It was founded in 2005 and didn't get much traction, only raising its first round of funding in 2011. Since then, the amount of software being built has exploded, giving Mendix a market to grow into.

Research company Gartner predicts low-code application development will be responsible for more than 65% of application development activity by 2024.

Siemens, one of the largest industrial companies, acquired Mendix in August 2018. Since then, Mendix has been developing new low-code applications, such as connectors for Amazon Web Services, staying in line with the increased interest in low-code tech.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

30% female employees

-2% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (2 rounds)

Jan 2014

$25m

SERIES B

Oct 2011

$13m

SERIES A

Total funding: $38m

Company benefits

Work from home opportunities
Family leave
Retirement savings
Commuter Benefits
Generous Paid time off
Outings & Events
Training & Development

Company HQ

Fort Point, Boston, MA

Leadership

Derckjan Kruit

(VP Corporate Development)

Earned an M.Sc from Rotterdam School of Management before co-founding Mendix.

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