Customer Success Manager, Secfix

• 🇩🇪 German (C2) and 🇬🇧 English (fluent)
• 1–3 years of professional experience in a customer-facing role — such as Customer Success, Account Management, Sales, or Business Development — ideally at a VC-backed startup or scale-up, VC firm, or a top-tier consulting or investment banking firm
• A track record of taking ownership and delivering results independently
• Excellent communication skills
• Comfortable talking through basic technical concepts with a technical audience
• Organized and proactive — you plan ahead and follow through
• Energetic and engaged with remote culture

Desirable

• To scale that impact, we’re looking for a smart, thoughtful Customer Success Manager to help guide our customers through their compliance journey — from first onboarding call to renewal and beyond
• This role isn’t just about replying to emails and check-ins. It’s about being a trusted advisor to our customers, helping them navigate complex compliance processes, and finding new ways to add value. You’ll collaborate with sales, product, engineering and marketing, bring your ideas to the table, and play a central role in how our customers experience Secfix
• We’re looking for someone resourceful, a quick learner, and energized by helping customers succeed. You’re a people person and a problem-solver. You’re not scared of tech. You can have tough conversations with customers and still leave them smiling. And you know that success in a startup isn’t about checking boxes — it’s about getting things done
• If you’re looking for a role where you can make a real difference, be deeply involved in shaping how things work, and grow fast alongside a supportive team — we’d love to meet you
• As a CSM at Secfix, you’ll be at the center of our customer experience, directly shaping how companies go from compliance confusion to audit-ready
• Own the customer journey from onboarding through adoption to renewal and upsell
• Proactively identify opportunities and gaps — from customer health trends to process inefficiencies — and take initiative to address them
• Become an expert in compliance (ISO 27001, GDPR, etc.). No worries — we’ll teach you everything
• Collaborate cross-functionally with Product, Sales, Engineering, and Marketing to deliver value
• Be a voice of the customer inside the company, driving product and process improvements
• Create helpful resources: onboarding flows, knowledge base articles, quick videos, internal tooling ideas
• Work directly with CS Lead to align on strategy, scale our processes, and improve how we support and retain customers

• Intro Chat (20–30 min) – Get to know us and share your story
• Take-Home Challenge – Show us how you think
• Challenge Interview (1 hr) – Discuss your challenge and role expectations with our CS Lead
• Virtual Onsite (1 hr) – Meet the team + co-founders in our Gather virtual office