Customer Analyst, Storio group

12 Month Fixed-Term Contract

Salary not provided

We aren't able to offer sponsorship for this role so please only apply if you have the Right to Work without the need for sponsorship

SQL

Python

Looker

Excel

Google Sheets

Junior and Mid level

Amsterdam

More information about location

2+ days a week in office

eCommerce photo product company

Job no longer available

eCommerce photo product company

1001+ employees

B2CPrintingeCommerce

Job no longer available

Salary not provided

We aren't able to offer sponsorship for this role so please only apply if you have the Right to Work without the need for sponsorship

SQL

Python

Looker

Excel

Google Sheets

Junior and Mid level

Amsterdam

More information about location

2+ days a week in office

1001+ employees

B2CPrintingeCommerce

Company mission

To make joy unforgettable by bringing our customers’ stories to life through a range of high-quality personalized photo products, like photo books, wall decor, calendars & gifts.

Job

Company

Role

Who you are

You are proficient in processing and analysing large and complex datasets using SQL, and have experience with version control / Github. Knowledge of Python and/or R are advantageous but not strictly essential
You are proficient in Google Sheets / MS Excel, and have experience creating, or the ability to create user-friendly dashboards, ideally with Looker / LookerML / HEX
You are proactive, autonomous, and are able to network remotely, build relationships and operate effectively within a decentralised community based across different geographical locations
You have a strong sense of responsibility for your work, and a strong attention to detail
You have a university degree in an analytical discipline (e.g. S.T.E.M / Business / Social Science), or have demonstrable analytical thinking and problem solving skills

What the job involves

As a Customer Analyst you will measure and monitor the value of our customers, provide actionable insights to key stakeholders across teams such as CRM, Campaign Planning, Customer Care, and Product Quality to inform their strategies and day-to-day operations
Develop a centralised source of customer base metrics for self-service by stakeholders
Provide insights on the health of Storio’s customer base
Analyse the impact of marketing campaigns and CRM tests on customer retention, and formulate insights and recommendations from multiple data sources
Monitor movements of our customer base in terms of brand consolidations, cross device usage, product cross-sell, and other customer segmentations, and predict their impacts
Provide operational support for marketing campaigns and user research, and seek opportunities to streamline our manual processes

Our take

Storio group is a personalised photo company that creates photo books, wall decor, calendars, and gifts that are tailored to the individual.

The result of a merger that combined eight brands across fourteen European markets, Storio group is vertically integrated and, unlike many competitors, manufactures the vast majority of the products it sells. The pan-European company serves over 7 million customers and is rapidly expanding, with its own state-of-the-art printing facilities across the European continent.

The company rebrand in 2024 was part of a two-year post-merger strategy that focused on integration, innovation, and growth across the Storio group. With 11 million customers across the globe across its brands, Storio group’s new identity follows a leadership change and signifies a significant brand consolidation.

Freddie

Company Specialist at Welcome to the Jungle

Insights

42% female employees

13% employee growth in 12 months

Glassdoor (3.9)

Company

Company benefits

8 weeks out of the year to work working remotely abroad
Referral bonus when you bring your friends to join the team

Company HQ

Farringdon, London, UK

Leadership

Alessandro Coppo

(CEO)

Previously Senior Vice President of eBay classifieds, Principal at the Boston Consulting Group.

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