Customer Support Engineer, Starburst
Tier 2
$84-115.5k
Plus equity
More information about location
Single-point access for data anlytics
Be an early applicant
Single-point access for data anlytics
501-1000 employees
Be an early applicant
$84-115.5k
Plus equity
More information about location
501-1000 employees
Company mission
To free customers from the tyranny of data lock-in.
Role
Who you are
- We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems
- Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills
- Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed
- Trino encompasses a wide range of technologies, therefore, a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company
- Big Data (Hadoop, Data Lakes, Spark)
- Docker and Kubernetes
- Cloud technologies (AWS, Azure, GCP)
- Security
- Authentication (LDAP, OAuth2.0)
- Authorization technologies
- SSL/TLS
- Linux Skills
- DBMS Concepts/SQL Exposure
- Languages: SQL, Java, Python, Bash
What the job involves
- As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries
- You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products
- Additionally, this role serves as a liaison to ensuring that customers receive appropriate and timely service
- Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
- Contribute to our customer-facing self-serve knowledge base
- Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
- Enthusiastically participate in ongoing personal learning including active participation in team training and development
- Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers
Our take
Starburst offers a unified platform for accessing distributed data from various databases through its Trino-based query engine. This approach helps users cut infrastructure and analytics costs by providing a single point of access. As the Data Lakes market grows nearly 30% annually, Starburst is well-positioned to help businesses manage their increasingly complex data.
The company has recently gained recognition for its advanced capabilities in data management. Starburst emphasises the importance of real-time hybrid data access and robust security, especially for AI applications. Its latest report, developed in collaboration with TheCUBE Research, underscores how effective data management practices are essential for successful AI implementation.s
Key findings from the report include the critical need for real-time data access and the alignment of data strategies with AI goals. These insights highlight how Starurst's technology supports efficient AI deployment and data management.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$250m
SERIES D
Dec 2020
$100m
SERIES C
Total funding: $414m
Company benefits
- Comprehensive Health Insurance Coverage
- Life Insurance, Disability, and Income Protection
- Employee assistance Programs
- Flexible Paid Time Off
- Paid Parental Leave
- Remote Work Opportunties
- Equity Ownership
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Justin Borgman
(CEO, Chairman)Founder and CEO of Starburst's precursor company Hadapt, which was acquired by Terdata in 2014. Served as VP & GM at Teradata before co-relaunching Hadapt as Starburst in 2017.
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