Client Success Manager, Swayable
$125-150k
+ Equity
Consumer opinion testing
Open for applications
Consumer opinion testing
21-100 employees
Open for applications
$125-150k
+ Equity
21-100 employees
Company mission
To accelerate social and economic progress by making scientific insights instantly accessible to decision-makers.
Role
Who you are
- 2+ years of experience in client-facing roles, ideally at a creative agency/consultancy or market research firm
- Ability to think like and speak the language of brands and customer insights teams
- Significant experience developing and winning pitches and leading complex projects at enterprise clients
- College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
- Ability to bring a consultant mindset to your client interactions, with critical thinking, problem-solving and ongoing support
- An analytic mindset with the ability to synthesize data (Excel required, Python a plus)
- Excellent attention to detail and quantitative reasoning skills
- Excellent project management: able to self-manage and prioritize
- Solid understanding of statistics and/or a willingness to learn (for example, explaining what an 80% confidence interval means)
What the job involves
- Swayable is looking for a high-performing, fast-learning, and energetic Client Success Manager to support our enterprise clients, lead the development of strategic pre-testing programs for major accounts, and drive upsell and expansion together with our sales team
- As a strategic advisor to our largest clients, you will enhance their brand narratives through rigorous testing and data
- In this role, you will advise our clients as they adopt Swayable’s innovative tools to support their mission
- Build strong relationships with our enterprise clients, including in person
- Lead the development of strategic pre-testing programs for major accounts
- Advise clients on designing and interpreting content tests
- Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed
- Help win pitches by demonstrating how to solve the client’s problems with your brand background and Swayable’s platform
- Ensure client satisfaction, added value, continued usage
- Collaborate closely with the sales team on renewals, upsells, and expansion opportunities within your client portfolio
- What You'll Gain:
- Problem-solving and relationship-building with leading clients, many of which are major consumer-facing brands and technology companies (Amazon, Meta, Square, Paramount Pictures)
- (Client) Leadership skills
- Development and project management of cutting-edge programs as part of digital marketing transformation
- Exposure to cutting edge technology and research methodology through the Swayable Platform
- Insight into content creation and messaging techniques that influence modern day marketing
- Experience working collaboratively in a small-team start-up environment, partnering with data science, product, and sales
- Comfort with advanced data analytics, synthesis, and storytelling
- You will be joining the Client and Research Success Team at Swayable, which leads the client relationships for the business
- This includes large consumer facing brands (Amazon), as well as technology brands (Meta), and creative agencies (OMD Group)
- We are the primary interface between our clients and the product
- We have a strong team culture with an emphasis on professional development
- We have routine check-ins, regular two-way feedback and goal setting, and monthly retrospectives
- Our team operates as a support network, where we regularly step in to help each other out
Our take
Campaigning, whether for a brand, a charitable cause, or a political office, is getting harder by the year. Siloed demographics, patchy data, and bad market research means many messages aren’t getting through - something that Swayable is looking to change.
The company essentially runs randomized A/B testing on campaign videos to see which is the most persuasive for their clients. Swayable pulls demographic audiences from sites like Facebook, Amazon Mechanical Turk, and Fiverr, and returns analysed performance results to its customers within 12-24 hours.
This kind of rapid-turnaround market insight is crucial for organizatinos looking to fine-tune their messaging. It won the company itself good business, too - Swayable began with Y-Combinator, and has gone on to score a remarkable slate of clients including the Biden Harris campaign, Amazon, Airbnb, and Paramount.
Swayable’s express commitment to truth-telling and fighting misinformation is a smart play in today’s climate. With an impressive team of physicists and founders at the helm, Swayable is in a strong position to continue winning big business.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Feb 2018
$0.2m
SEED
Total funding: $0.2m
Company benefits
- Commission structure
- Equity options
- Full healthcare coverage with no employee contribution required
- Generous PTO and parental leave
- 401K
- Opportunity to support some of the most important storytelling and social change campaigns in the world
Company HQ
Midtown Manhattan, New York, NY
Leadership
James Slezak
(CEO & Co-Founder)Has founding experience with Win Back Respect, Purpose, Peers.org, and New Economy Lab. Along the way has also worked as a McKinsey project lead, and spent time in various director roles at The New York Times.
Valerie Coffman
(CTO & Co-Founder)Previously an NIST physicist, before moving on to found Feastie, and then taking up a CTO/Chief Science Officer role at Xometry.
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