Senior Director of Workplace Support, Okta
$230-388k
Salary is applicable to CA, CO, NY and WA based candidates only, is partially dependent on location and may vary on further locations
More information about location
Management platform securing resources from cloud to ground
Be an early applicant
Management platform securing resources from cloud to ground
1001+ employees
Be an early applicant
$230-388k
Salary is applicable to CA, CO, NY and WA based candidates only, is partially dependent on location and may vary on further locations
More information about location
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 15+ years of relevant IT experience, with at least 10+ years of experience managing an IT organization or infrastructure group in a high-tech company
- IT Service Management experience
- Global support management experience
- Budget, vendor management
- Proven ability to adapt to evolving business needs and pivot when necessary to meet changing priorities
- Demonstrated resilience under pressure and ability to maintain focus in high-stress situations
What the job involves
- Reporting to the SVP, Business Technology, the Senior Director of BT Support Services will lead a global team of over 80 employees and contractors, and will be responsible for the management of the global user support teams, including End User Support, CxO Support, Employee Onboarding, AV Management, and IT Service Management
- This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment
- Monitor service desk metrics and key performance indicators (KPIs), analyze trends, and identify areas for improvement to enhance service quality and customer satisfaction
- Proactive and Predictive Support-Anticipating user needs and preventing issues before they arise
- Empowering Self-Service Solutions-Enhancing user independence through intuitive self-service options
- Omni-channel experience-Providing seamless support across multiple communication channels
- Provide strategic executive support, ensuring high availability and performance of IT services for senior leadership
- Exceptional Customer Service - Delivering unparalleled support tailored to executive needs
- Works with People Operations to onboard new employees and contractors in-person and virtually
- Design and deliver technology training programs for end users and promotes the adoption and effective use of IT tools and resources
- Direct the AV services, enhancing the quality and reliability of multimedia support across the organization
- AI and automation integration-Leveraging technology to streamline processes and improve efficiency
- Mastering shift-left via repeated issue analysis-identifying patterns and addressing root causes to reduce recurring issues
- Self-Healing and ITSM Flow Integration- Implementing solutions that automatically resolve issues and optimize service management
- Serve as an escalation point for complex or critical incidents, ensuring timely resolution and effective communication with stakeholders
- Building and developing a high-performing team of top-notch support professionals
- Creating a strong organizational culture of operational excellence, employee experience, Establish KPIs
- Sets strategy and direction for IT support services to include best practices for service teams and to improve processes for automation and efficiency
- Handle budgeting and metrics: Draft the annual IT budget, assist in planning, and maintain metrics for continuous improvement and high user satisfaction
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company values
- Love our customers
- Never stop innovating
- Act with integrity
- Be transparent
- Empower our people
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
People progressing
Joined as Senior Manager, Recruiting EMEA and promoted to Director, Recruiting EMEA after 3 years. Promoted again to Senior Director, Recruiting EMEA after another 3 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Okta
- Workforce: We believe in recruiting diverse talent to create balanced teams
- Workplace: We support and empower employees to be authentic and grow through open conversations and education
- Marketplace: We go to market and sell to diverse audiences
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