Global HR Service Delivery Team Lead, Instructure
Tier 2
$78-90k
+ Equity
Dynamic learning management platform
Be an early applicant
Dynamic learning management platform
1001+ employees
Be an early applicant
$78-90k
+ Equity
1001+ employees
Company mission
To elevate student success, amplify the power of teaching, and inspire everyone to learn together.
Role
Who you are
- Bachelor's degree in Human Resources, Business Administration, or a related field
- Minimum of 5 years of experience in HR, with a focus on compliance, benefits, and leave of absence administration
- Familiarity or experience with HR Service Delivery model
- Minimum of 2 years of experience leading or supervising a team
- In-depth knowledge of federal and state employment laws and regulations
- Strong understanding of global benefit programs and leave of absence policies
- Experience managing global HR audits and compliance initiatives
- Proficiency in Workday and case management is preferred
- Case management experience preferred
- Excellent communication, interpersonal, and problem-solving skills
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive information
- Strong analytical and reporting skills
What the job involves
- We are seeking a highly organized and detail-oriented Global Tier 2 HR Service Delivery Team Lead to manage a team specializing in Compliance, Auditing, and Benefit & Leave of Absence administration
- This role will be responsible for ensuring accurate and timely processing of complex HR transactions, maintaining compliance with all applicable laws and regulations, and providing exceptional customer service to our employees
- The ideal candidate will possess strong leadership skills, in-depth knowledge of HR compliance and benefit programs, and a proven ability to manage audits and improve processes
- What you will do:
- Team Leadership & Management:
- Lead, mentor, and develop a team of HR Service Delivery Specialists focused on Compliance, Benefits, and Leave of Absence in multiple time zones
- Assign and monitor workloads, ensuring efficient and accurate processing of transactions
- Conduct regular team meetings and performance reviews
- Identify and address training needs and knowledge gaps within the team
- Foster a collaborative and positive team environment, promoting knowledge sharing and best practices
- Manage team scheduling and workload distribution to ensure adequate coverage and efficient service delivery
- Compliance & Auditing:
- Ensure compliance in a global setting with all federal, state, and local employment laws and regulations (e.g. , ERISA, FMLA, ADA, HIPAA)
- Manage and coordinate internal and external HR audits, including preparation of documentation and responses
- Develop and implement a compliance/audit calendar
- Develop and maintain audit checklists and procedures
- Identify and mitigate compliance risks
- Stay abreast of changes in employment laws and regulations and communicate updates to the team and relevant stakeholders
- Maintain accurate records for all HR compliance related activities
- Benefit & Leave of Absence Administration:
- Oversee the administration of employee benefit programs, including health insurance, retirement plans, and other voluntary benefits
- Manage leave of absence processes, including FMLA, ADA, and company-specific leave policies
- Partnering with the Benefits COE as appropriate
- Respond to complex employee inquiries related to benefits and leave of absence
- Ensure accurate and timely enrollment, changes, and terminations in benefit systems
- Work with benefit vendors to resolve issues and improve service delivery
- Process and monitor workers compensation claims, and interact with the relevant insurance companies
- Process Improvement & Documentation:
- Identify and implement process improvements to enhance efficiency and accuracy
- Develop and maintain comprehensive documentation, including standard operating procedures (SOPs) and knowledge base articles
- Utilize Workday system to track and analyze data, identify trends, and generate reports
- Utilize a case management system to track and solve employee issues
- Customer Service:
- Provide exceptional customer service to employees, managers, and other stakeholders
- Monitor team performance against established KPIs and SLAs, ensuring timely and accurate resolution of employee inquiries
- Resolve complex employee inquiries and issues in a timely and professional manner
- Escalate issues to appropriate resources as needed
Our take
Instructure is an education technology company, creator of the Canvas Learning Management Platform that allows schools to build the digital learning environment that meets the unique challenges faced by their institution. The platform simplifies teaching, elevates learning, and eliminates the headaches of supporting and growing traditional learning technologies.
The Canvas platform has grown to become a key part of a large number of educational institutions, from pre-school to higher education and beyond. Much of Instructure's workforce is dedicated to R&D, which is unusual for a company of their size, and shows their focus on innovating.
Founded back in 2008, the company has claimed numerous successes, including going international and hitting the $1 billion market cap. It has made a number of acquisitions, most recently of Concentric Sky and LearnPlatform. The former saw Instructure incorporate Sky's "Badgr" into its ecosystem as "Canvas Badges", whereas the latter adds evidence-based insights to the platform - both cementing its commitment to building the education industry's most integrated teaching and learning platform to support lifelong learning.
Instructure was itself acquired in 2024 by KKR, which will support a broad-based equity ownership program for Instructure employees. This strategy is based on a strategy of employee ownership as a cause of stronger companies. The move is a promising one considering KKRs track record of acquired companies, but time will tell how Intructure fares.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2016
$4m
SERIES A
Aug 2015
$1.5m
CONVERTIBLE
Total funding: $5.5m
Company benefits
- Equity and 401k
- Medical, dental, disability, and life insurance
- HSA program, vision, voluntary life, and AD&D
- Tuition reimbursement
- Work-from-home flexibility and flex time off
- Gym club reimbursements and rewards-based fitness tracking
- Professional learning and career development opportunities, including Basecamp Employee Development Week!
- An innovative community of passionate educators and learners
Company HQ
Cottonwood Heights, UT
Leadership
Steve Daly
(CEO, not founder)They have a BS in Mechanical Engineering and a MBA in Strategy and Finance with more than 20 years experience in hardware and software industries.
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