Registry Program Manager, PatientIQ
Cloud-based patient engagement technology
Be an early applicant
Cloud-based patient engagement technology
21-100 employees
Be an early applicant
21-100 employees
Company mission
To be a single, transparent, and easy-to-use solution that enables users to systemically collect, measure, analyze patient outcomes data to drive medicine forward.
Role
Who you are
- 3–5 years of professional experience in project management, account management, or program coordination in a healthcare, SaaS, or data-driven environment
- Familiarity with clinical registries, healthcare data workflows, or quality reporting is a strong plus
- Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously
- Strong verbal and written communication skills
- Experience with project management tools (e.g., Asana, Trello), CRM platforms (e.g., Salesforce), or productivity tools (e.g., Notion, Google Suite)
- Bachelor’s degree required; background in health sciences, public health, or a related field is preferred
What the job involves
- We are seeking a proactive and detail-oriented Program Manager to support the day-to-day operations of our clinical registry programs
- His role is ideal for someone who thrives in a client-facing role, enjoys project coordination, and has a passion for improving healthcare through data
- You’ll be responsible for managing timelines, deliverables, and communications across multiple registry accounts — ensuring seamless execution and high customer satisfaction
- Account & Project Coordination
- Serve as the operational lead for assigned registry programs, acting as the primary contact for day-to-day questions and tasks
- Coordinate internal meetings, timelines, and deliverables across Product, Support, Engineering, and Customer Success teams
- Schedule and lead recurring client check-ins to review status updates, timelines, and action items
- Maintain project trackers, follow-up logs, and shared documentation across accounts
- Customer Communication & Execution Support
- Prepare and deliver program updates, status reports, and meeting summaries for customers
- Help clarify customer goals and requirements, ensuring all stakeholders are aligned on scope and expectations
- Respond to client inquiries in a timely, professional manner — escalating issues appropriately
- Support training and onboarding efforts for new registry users as needed
- Workflow, Documentation & Quality Assurance
- Collaborate with team members to implement and refine standard operating procedures (SOPs) for registry programs
- Maintain up-to-date documentation in Notion and ensure internal and external materials reflect the latest workflows
- Support data quality monitoring processes and help troubleshoot basic reporting or submission issues
- Cross-Functional Collaboration
- Partner with Product, Implementation, and Engineering to align on feature needs or issues impacting registry delivery
- Participate in improvement initiatives focused on increasing efficiency, enhancing client experience, or automating manual work
- Actively contribute to cross-team knowledge-sharing and best practices
Our take
Improving patient outcomes is an increasing priority in the US healthcare system, and studies suggest this comes not from spending more, but spending smarter. PatientIQ is a platform aiming to achieve just this, translating patient outcome data into actionable insights that can improve clinical care.
The healthcare industry has been slow to adopt the use of big data in comparison with sectors such as finance and engineering, but PatientIQ's platform is the largest and fastest-growing healthcare technology partner for deriving actionable insights from patient outcomes data. In addition to data collection and analytics, PatientIQ automates clinical workflows and allows for collaborative work with other organizations in its network, further boosting patient outcomes and clinical decision making.
PatientIQ's platform is designed to accrue value more gradually than its competitors, building on data-sharing and collaborative insights from users rather than providing a one-size-fits-all solution. With significant funding to its name, PatientIQ will use funding to further enhance its platform and accelerate its expansion in the global market, for a future of even more success.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
May 2022
$20m
SERIES B
Total funding: $20m
Company benefits
- Unlimited vacation
- Professional development
- Company 401k
- Health Insurance
Company HQ
River North, Chicago, IL
Leadership
Matthew Gitelis
(Co-Founder & CEO)A qualified MD and former Financial Analyst who worked at companies such as BMO Capital Markets. They also worked as a researcher at Rush Medical College before co-founding PatientIQ in 2016.
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