Customer Success Manager, Dropbox

• If you're excited about creating partnerships inside the organization and out, join the Sales team
• Customer Success or similar experience with a demonstrated track record of success
• Language requirement: Fluency in Spanish / English is a requirement. Fluency in Italian would be a nice additional extra. European language would be a distinct advantage(French or German or Spanish)
• Self starter approach with prior experience with complex scenarios, cross-functional partnership execution across sales, legal, and finance
• A technical aptitude with experience in communicating effectively at all levels
• Customer Oriented Problem Solving & Analytical mindset
• Ability to contribute to building new processes and systems
• Bachelors Degree or equivalent experience required

Desirable

• The Dropbox Sales and Channel Team brings the power of enlightened work to organizations worldwide
• We develop relationships that transform how companies collaborate and stories that shape how they see Dropbox
• We don’t just sell products—we create partnerships that help companies leverage Dropbox Business to ignite new ways of working
• From crafting sales strategies to analyzing business performance, we work with senior leaders to develop insights, identify opportunities, and do the planning and execution necessary to drive growth
• Areas of work include Sales Enablement, Sales Analytics, Customer Success, Account Management, Business Development, Channel Partnerships, Enterprise Sales, and Sales Operations
• As a Customer Success Manager, you will be supporting post-sale customer deployment, education and training
• You will play an integral role in our customer’s journey with Dropbox -helping them deploy Dropbox (both our Core product and Dash) and our suite of additional products while helping them realize the value from their investment with Dropbox
• This will give you opportunity to have a meaningful impact with a diverse group of customers
• You will also support Dropbox business objectives including driving customer retention and growth
• We are a collaborative, customer oriented team, we are ‘worthy of trust’ and we are strong advocates for our customers
• Lead post-sale customer deployment calls while collaborating with Account Managers, Solutions Consultants/Engineers, in adopting Dropbox Dash, Dropbox, Dropbox Sign, DocSend and other products as they are added to our portfolio
• Discover customer goals/objectives and chart a plan for successful time-bound outcomes of those goals
• Develop a thorough understanding of Dropbox’s multiple products. Feel comfortable showcasing product features and their value to both decision makers and their employees
• Work with the Channel Sales team, helping our partners understand the value of Dropbox products
• Co-prepare and present QBR/EBRs (adoption insights/recommendations and product updates)
• Responsible for end customer engagement to drive education and training about their DBX solutions and products to support implementation, usage, adoption and integration into business workflows
• You have the ability to navigate a customer or partner interaction that focuses on technical aspects of the product
• Providing vital feedback from clients back to Dropbox leadership and product team
• Collaborate with Account Managers to ensure renewal and or growth for key accounts by driving account health and business
• Work with the team and leadership on identifying process and scale improvements